OnlineCE Frequently Asked Questions

August 25, 2011 -- Questions and answers regarding DrBicuspid's OnlineCE.


DrBicuspid.com CE courses are administered by IMV
IMV is an ADA CERP Recognized Provider.
ADA CERP Continuing Education Recognition Program




What if I experience difficulties while ordering an online CE course?

If you should experience any difficulties with your online ordering or taking of a course you may contact technical support by:

  • submitting a request using our feedback form.
  • calling us at 520-298-1000 between the hours of 8:30 am and 5:00 pm MST

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Is my online transaction secure?

Yes. IMV is committed to safeguarding customer information.

  • Protecting Transaction Data - All commerce transactions are encrypted using a 1024 bit SSL certificate.
  • All commerce transactions between IMV ecommerce and our payment processing partner use a specified IP address.
  • All members must sign into our system using a unique member ID and password.
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What are my payment options for purchasing online CE courses?

Continuing education courses may be purchased only by credit card. VISA, MasterCard, and American Express are all accepted.

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When will my card be charged?

Your card is charged immediately after you have clicked on "Confirm Order" in the checkout process. You will receive a confirmation number on the “Thank you for your order” page that follows via an e-mail confirmation notice.

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To place an order, does my browser need to be set to "accept cookies"?

Yes. It is required that you set your browser to "accept cookies". You can update your cookie setting in your browser’s Preferences section. The cookie setting is usually found in Internet Explorer under the Tools menu and through the Edit menu in Netscape.

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I forgot my password. How do I login?

If you forget your password simply click on the link, forgot password. Enter your username and submit. You will be prompted to enter the answer you provided to your security question and submit. You will receive an e-mail shortly with a new password.

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I forgot my username. How can I find it?

Please contact our customer service department by

  • submitting a request using our feedback form.
  • calling us at 520-298-1000 between the hours of 8:30 am and 5:00 pm MST
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How long can I view my courses and print my certificates?

The courses and certificates remain available for up to 1 year from the date of purchase.

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Do I have to print my certificate after I pass the evaluation?

No, you do not. We recommend that you print your certificate after completion. However, you may login anytime on the site and print your certificate(s) within the 1 year time period.

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Once I start a course do I have to finish it then?

No, you do not have to finish a course once you start it. You may come back at a later time and complete the course. Our site will remember your progress and the next time you login you can start your course where you left off.

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How long does IMV keep records of the courses I have purchased?

Course information is kept up to 6 years from the date of purchase.

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Will the courses offered by IMV fulfill my requirements for state re-licensure?

It is the responsibility of each participant to verify the CE requirements of his/her licensing or regulatory agency. Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions.


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What is the refund and/or cancellation policy?

We do not offer refunds or cancellation of courses after they have been purchased. Users are required to determine whether the courses they are taking meet their licensing or regulatory agency requirements prior to purchasing courses. Refunds related to technical site issues will be considered on a case-by-case basis.


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Do I need to install any software to view/run the courses?

There are some courses with additional functionality that will require you to download additional software to take advantage of that functionality. To download, click on the link below.  

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