August 25, 2011 -- Questions and answers regarding DrBicuspid's OnlineCE.
DrBicuspid.com CE courses are administered by IMV
IMV is an ADA CERP Recognized Provider.
If you should experience any difficulties with your online ordering or taking of a course you may contact technical support by:
Yes. IMV is committed to safeguarding customer information.
Continuing education courses may be purchased only by credit card. VISA, MasterCard, and American Express are all accepted.^ Return to Top
Your card is charged immediately after you have clicked on "Confirm Order" in the checkout process. You will receive a confirmation number on the “Thank you for your order” page that follows via an e-mail confirmation notice.^ Return to Top
Yes. It is required that you set your browser to "accept cookies". You can update your cookie setting in your browser’s Preferences section. The cookie setting is usually found in Internet Explorer under the Tools menu and through the Edit menu in Netscape.^ Return to Top
If you forget your password simply click on the link, forgot password. Enter your username and submit. You will be prompted to enter the answer you provided to your security question and submit. You will receive an e-mail shortly with a new password.^ Return to Top
Please contact our customer service department by
The courses and certificates remain available for up to 1 year from the date of purchase.^ Return to Top
No, you do not. We recommend that you print your certificate after completion. However, you may login anytime on the site and print your certificate(s) within the 1 year time period.^ Return to Top
No, you do not have to finish a course once you start it. You may come back at a later time and complete the course. Our site will remember your progress and the next time you login you can start your course where you left off.^ Return to Top
Course information is kept up to 6 years from the date of purchase.^ Return to Top
It is the responsibility of each participant to verify the CE requirements of his/her licensing or regulatory agency. Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions.
We do not offer refunds or cancellation of courses after they have been purchased. Users are required to determine whether the courses they are taking meet their licensing or regulatory agency requirements prior to purchasing courses. Refunds related to technical site issues will be considered on a case-by-case basis.
There are some courses with additional functionality that will require you to download additional software to take advantage of that functionality. To download, click on the link below.^ Return to Top