Product highlights from IDS 2017: Part 2 March 28, 2017 -- COLOGNE, GERMANY - Dental journalist Kevin Henry attended the 2017 International Dental Show (IDS) and saw a number of new technologies at the meeting. The second part of his exclusive roundup of new products on display features cosmetic, endodontic, imaging, and restorative products.
Do's and don'ts for the front desk team: Keep cool under fire March 27, 2017 -- There will be times when you have to interact with unhappy patients. They may be upset because they had to wait, their bill is wrong, or the practice doesn't accept their insurance. In the face of adversity, you must respond in a calm, reassuring manner, advises Dr. Roger P. Levin in his latest Practice Success tip.
Obamacare stays: Republicans pull healthcare bill March 24, 2017 -- The American Health Care Act was pulled minutes before the U.S. House of Representatives was set to vote on its future on March 24. If passed, the bill would have eliminated the requirement for insurance companies to provide 10 essential benefits, including pediatric dental coverage.
Is there a silver lining for Medicaid dentistry under Trump? March 22, 2017 -- With efforts underway to repeal and replace the Patient Protection and Affordable Care Act alongside proposed changes to Medicaid funding, many in the dental industry are in a state of flux. As Andrew Oreffice, a senior vice president at Benevis Practice Services writes, dental leaders are bracing for potentially sweeping changes to the Medicaid program, but maybe there is hope for positive change.
10 tips for communicating with your customers March 21, 2017 -- All practices want their patients to come back and also tell all of their friends about the practice, writes Lisa Knowles, DDS. But the kind of customer service that brings your patients back doesn't just happen. In her latest column, she offers 10 tips to help improve your practice's relationships with your patients.
Do's and don'ts for the office manager: Be inclusive March 20, 2017 -- As the office manager, you need to build a cohesive team. You can't let petty rivalries and grievances split staff members into factions. You have to set the example by not playing favorites and going out of your way to include everyone in practice activities, writes Dr. Roger P. Levin.