The importance of being all-in with new patients June 21, 2017 -- As was shown during the NBA Finals, for a team to succeed, it has to be all-in. But what does this mean for your practice and your patients. Scheduling Institute President Jay Geier asks, are you really doing everything you can for your practice? Are you all-in?
U.S. appeals court upholds decision for AAID over Texas board June 21, 2017 -- A U.S. appeals court has affirmed a lower court's decision in favor of the American Academy of Implant Dentistry (AAID) that the Texas State Board of Dental Examiners' rule on dental specialist advertising is unconstitutional.
8 steps to consider before offering patient payment plans June 20, 2017 -- Having your staff try to wrangle payment from a patient can be a drain on everyone. But what if you offered your patients some alternatives to paying their balance at time of service? Corban Tenney of BillingTree looks at eight steps you should consider to make the payment plan process as easy, and secure, for everyone as possible.
Do's and don'ts for hygiene growth: Contact overdue patients June 19, 2017 -- Too many practices lose patients because the office fails to reach out to them after missing an appointment. If you wait for patients to call you, you'll be waiting a long time. Instead, make it a priority to reschedule patients who missed an appointment. The sooner you can get them back on the schedule, the more likely they will remain a patient.
DSO customer service lags behind insurance, retail industries June 16, 2017 -- Patients appear dissatisfied with the dental service/support organization (DSO) experience, according to the results from a new survey. Those who received services from DSOs ranked their customer experience far below that of other industries, including insurance and retail.
EPA regulation on amalgam waste to be reinstated June 13, 2017 -- The U.S. Environmental Protection Agency (EPA) will lift its hold on finalized standards to reduce the discharge of mercury and other metals in wastewater from dental practices into municipal sewage treatment plants on June 14, 2017. The rule will go into effect on July 14, 2017, with a compliance date for dental offices of July 14, 2020.
Do's and don'ts for team building: Midyear performance review June 12, 2017 -- Set aside some time to speak individually with team members about their performance for the first six months of the year. Checking in with your employees gives them a heads-up about what's going well and what areas need improving, writes Dr. Roger P. Levin in his latest Practice Success tip.