Dos and don'ts for community marketing: Meet your neighbors
July 27, 2015 -- Whether your practice is in a shopping center, office building, or another location, you should make an effort to introduce yourself to nearby business owners, as these businesses can be a source for new patients, Dr. Roger P. Levin notes in his latest Practice Success tip.
Weed, feed, and separate: Part 3 -- Tips for nurturing your team
July 27, 2015 -- Dr. Lisa Knowles continues her series on growing a practice. In this column, she expands on the theme of feeding and nurturing your team. She offers practical ideas for observing your staff, making adjustments, and making an impact with your words.
How much will you need to retire? 6 issues to consider
July 23, 2015 -- The idea of planning for your eventual retirement can be overwhelming, wherever you are in your career. As a start of new monthly series on, John G. McCarthy III offers six issues for you to begin considering in your planning.
'Why are your fees so high, Doc?'
July 22, 2015 -- Explaining your fees to your patients can be an uncomfortable situation, especially if the patient is new to your practice. However, the Madow Brothers have faced this query before and offer a way to turn this question into an advantage for your practice.
A competitive nature is not a winning nature
July 22, 2015 -- When your practice is having a down week, do you think about what you can cut back or what you and your team can do better? Scheduling Institute President Jay Geier suggests the latter option and offers some ideas to help you find your creative nature.
How ignoring patient complaints hurts your bottom line
July 21, 2015 -- While you strive to provide excellent care for your patients, you probably learned that you can't please everyone. But, in today's world driven by social media, how do you handle patient complaints? Practice management consultant Sally McKenzie urges you not to ignore these complaints, but rather treat them as a way to learn and to show your patients you take them seriously.
6 ways to create a better experience for your patients
July 21, 2015 -- When a new patient walks into your office, is it the first time you've spoken with the person? If your practice is like that of Dr. Joshua Perlman's, the answer to that question is no, you've already reached out to the patient personally. Dr. Perlman offers this and other ideas to help create a better experience for your patients.
Dos and don'ts for team building: Keep the lines of communication open
July 20, 2015 -- Just as practice-to-patient communication is crucial to customer service, interactions between dentist and staff members are critical for team building. When people feel appreciated and listened to, their job satisfaction will rise and they'll be more willing to help the practice reach its goals, according to Dr. Roger P. Levin.
Weed, feed, and separate: Part 2 -- Prepping and observing your team
July 20, 2015 -- In the first part of her series on growing a practice, Dr. Lisa Knowles wrote about doing the necessary weeding to clear the ground for growth. In this column on feeding, she offers practical ideas for prepping the soil and observing your employees.
What dentists can learn from top CEOs about changing their game
July 16, 2015 -- Running a business -- the dental practice -- can be quite a challenge for a dentist, who would rather concentrate on dentistry than business management. In the latest excerpt from his book, What Dentists Can Learn from Top CEOs, Dr Roger P. Levin urges practice owners to embrace being both a dentist and a CEO.