What dentists can learn from top CEOs about emotional intelligence
May 21, 2015 -- What is emotional intelligence, and how can it help your practice? In the latest excerpt from his book, What Dentists Can Learn from Top CEOs, Dr. Roger P. Levin details how this concept can help you understand and manage your relationships with others.
The Naked Dentist: Cesar's way
May 20, 2015 -- In his latest Naked Dentist column, Curtis Marshall draws an interesting parallel between well-known dog trainer Cesar Millan's methods and what a dental practice needs to do to thrive. As Marshall helped a practice in Utah understand, a practice can't stop once its numbers start to improve.
How to stop being a worker bee
May 20, 2015 -- The Pareto principle, or the 80/20 rule, might have started out as an economic observation, but it can be a powerful tool to help your practice thrive. Read how the Madow Brothers put this rule into practice.
4 tips for associate contracts
May 19, 2015 -- Whether you are a new graduate of dental school or a dentist seeking a new position, Matt LaMaster, Esq., offers four tips for an associate contract in his first column for DrBicuspid.com. He offers practical advice and questions those on both sides of the negotiation should ask.
Dos and don'ts for customer service: Turn complaints into quality improvements
May 18, 2015 -- No matter how hard you and your team try, you will sometimes disappoint patients. Complaints may be unfair, but your reaction must nevertheless be controlled. Think of any criticism as a clue to how you can improve the quality of service you provide, and try not to take it personally, advises Dr. Roger P. Levin.
Sheri's Solutions: 'I'm not telling you how to do your job ...'
May 18, 2015 -- In her latest Sheri's Solutions, Dr. Sheri Doniger relates something that has probably come up in your practice also: the patient who complains about treatment. Dr. Doniger relates how her practice handles the occasional patient who seemingly is never satisfied.
3 ways your practice can benefit from a treatment coordinator
May 18, 2015 -- Are you hearing "no" from patients more than you are hearing "yes"? Practice management consultant Sally McKenzie has an idea that will help you turn those answers around -- hire a treatment coordinator.
Top 5 dentist-authored columns of 2015
May 15, 2015 -- With the unofficial start of summer fast approaching, DrBicuspid.com takes a look back at the most-read columns authored by dentists from the first part of the year. The most-read columns include two clinical calls to action, an entry in our popular series on coding by Dr. Doyle Williams, and two insightful columns by the Madow Brothers.
Overpriced and crowded?
May 13, 2015 -- When you're at Starbucks, do you note the price of your beverage and shake your head, wondering how they can charge what they do and still have lines out the door? The Madow Brothers analyze the Starbucks experience and how it can be applied to your practice.
The 4-minute rule of case presentation
May 13, 2015 -- In his first column for DrBicuspid.com, Scheduling Institute President Jay Geier suggests spending four minutes with each new patient before you begin talking about the treatment plan. You may find the benefits go far beyond your expectations.