5 things I wish I knew as a teenager June 22, 2016 -- How often do you hear someone say, "If I only knew then what I know now"? After 30 years of working with tens of thousands of doctors, Scheduling Institute President Jay Geier has heard it many times. During a recent speech, he realized that his advice for teenagers looking to make their mark also applies to dentists seeking to make their practices successful.
Legal Cases: Brain abscess from alleged failure to treat perio disease June 21, 2016 -- A 47-year-old photographer with periodontal disease and active purulent discharge experienced a seizure eight days after periodontal treatment. As William S. Spiegel and Dr. Marc R. Leffler document, what happened next is a reminder that all antibiotic situations have to be evaluated carefully.
Dos and don'ts for quality control: Ask patients what they think about your practice June 20, 2016 -- In today's more challenging dental market, customer service has become more important than ever. You need patient feedback to know if your efforts are paying off -- and where improvements can be made. You may have an impression of how patients feel about your practice, but you need a more reliable gauge, and you need to ask the patients themselves, according to Dr. Roger P. Levin.
Taking the 'Groundhog Day' out of provider credentialing: Part 2 June 20, 2016 -- In the 1993 movie "Groundhog Day," Bill Murray's character, Phil, finds himself living the same day over and over again. However, unlike Phil, who found a way to change his life, the repetition of filling out credentialing forms for a payor's network never seems to change. Skygen USA's Mike Lessila offers a solution and addresses two important concerns: cost and security.
10 cures for the daily grind June 15, 2016 -- Laughter isn't just the best medicine, it's also one of the keys to having a better office environment, reducing stress, and attracting and retaining patients, writes stress management expert Jen Butler. She offers 10 ideas to help you inject some humor into your day and relieve the daily grind.
Dos and don'ts for efficient scheduling: Consider automating appointment confirmation June 13, 2016 -- Dental offices will always deal with no-shows, last-minute cancellations, and late arrivals. But your practice can keep no-shows to 1% or less with a well-conceived and consistently applied appointment confirmation system. And today there are automated confirmation services you can use, notes Dr. Roger P. Levin in his latest Practice Success tip.
Sheri's Solutions: This is it June 13, 2016 -- Every practice has the experience of patients leaving. Some have completed treatment, some have to move on, and some are avoiding paying. But, as Dr. Sheri B. Doniger writes, the best type of closure is when you can help prepare patients for their new dental home.
Blind Spots: After practice purchase, now what? Part 3 June 10, 2016 -- In this three-part series, practice management consultant Jan Keller explores what dentists who have recently purchased a practice can do to avoid common pitfalls and facilitate lasting success. In part three, she discusses practical patient communication, billing, and marketing ideas.
43 Rules: Rule No. 2 -- Have a vision June 9, 2016 -- In his recent book, 43 Rules to Increase Practice Production, Dr. Roger P. Levin shares recommendations for achieving greater practice success in the new, more challenging dental economy. In the second excerpt, he focuses on creating a vision for success.
Getting patients to just say 'yes' to treatment: Part 2 June 8, 2016 -- How do you get patients to say "yes" to your treatment plans? The Scheduling Institute's Jay Geier has been studying this question for years and has some ideas. In the second of a two-part series, he focuses on the principles of consensus, consistency, and liking to create a mutually beneficial situation for both your patients and your practice.