The Naked Dentist: Small wins add up
February 5, 2016 -- How do elite athletes, such as swimmer Michael Phelps, tip the odds in their favor and become the world's best? More relevantly, how can you duplicate this success in your dental office? As Dental Intel Vice President Curtis Marshall writes, success happens when small wins accumulate.
4 ways to improve your team's performance
February 3, 2016 -- If you want your team members to succeed, they have to know what's expected of them. They need to strive to achieve individual and practice goals and know they're part of an overall effort to help build a thriving, profitable practice. As practice management consultant Sally McKenzie writes, this process is too often ignored.
Specialist referrals take time and commitment
February 2, 2016 -- As you start prepping a tooth for a crown, it fractures at the gumline. This has probably happened to you or someone you know. As Corinne Jameson-Kuehl, RDH, writes, this is one of many examples where a successful relationship with a specialist makes everyone's practice better.
Dos and don'ts for practice leadership: The power of shared decision-making
February 1, 2016 -- As the practice owner, you have ultimate responsibility for decisions about how to run the business. But that doesn't mean you -- and you alone -- must make all the decisions. In fact, involving your team in the process is a much better approach, Dr. Roger P. Levin writes in his latest Practice Success tip.
Sheri's Solutions: Hard to hear
February 1, 2016 -- In her latest Sheri's Solutions, Dr. Sheri Doniger relates a patient's referral experience from her office. As she notes, this is one of those times when, if someone is happy, they will tell three people, but if they are unhappy, they will tell 10.
The most overlooked component of team training
January 27, 2016 -- There's no question of the impact and importance of solid training on job performance and success, regardless of your profession. However, as Scheduling Institute President Jay Geier writes, the most significant factor for the success of team training is you.
Dos and don'ts for patient retention: Inspire loyalty with great customer service
January 25, 2016 -- Nobody wants to visit the dentist. You and your team have to always keep that in mind. Anything and everything your practice can do to exceed expectations will keep patients coming back for their hygiene appointments and other dental care, according to Dr. Roger P. Levin.
Cross-training not working? Here's why
January 25, 2016 -- When one of your staff members is out sick or on vacation, how does your office respond? Do your team members have the training needed for when they are asked to fill in? As practice management consultant Sally McKenzie writes, if your team is properly trained, it will save you time, money, and frustration down the road.
Dos and don'ts for patient financing: Increase production with outside financing
January 18, 2016 -- The availability of treatment financing can often make the difference between accepting and rejecting your recommendations for some patients. By making treatment affordable, such as offering a payment plan from a reputable lender, it opens the door for increased production and reduces your financial risks and collection headaches, according to Dr. Roger P. Levin.
EHRs and the integration of dental and medical care
January 15, 2016 -- In this Second Opinion, Colin Reusch of the Children's Dental Health Project makes the common-sense case for how integration of both medical and oral health data in electronic health records (EHRs) will benefit patients and practitioners.