Do's and don'ts for customer service: Good isn't good enough
April 3, 2017 -- Most practices provide good customer service, but that's no longer good enough. To stand out in a crowded field, you have to deliver great customer service, according to Dr. Roger P. Levin. Every interaction must be viewed as an opportunity to WOW patients.
Facts in the past, present, and future
March 30, 2017 -- While "facts" may be a contentious term these days, shouldn't their status be clear in clinical practice? Dr. Alvin Danenberg sees some worrisome practices among practitioners who remain stuck in the past when treating patients, rather than embracing updated research.
5 steps to help transform your practice
March 29, 2017 -- Jay Geier and his team are embarking on a health challenge. After 90 days, everyone will find out who had the commitment and discipline to make the necessary changes to adopt a healthy lifestyle. The same approach can apply to your practice: Are you willing to take these five steps to help it thrive?
Do's and don'ts for the front desk team: Keep cool under fire
March 27, 2017 -- There will be times when you have to interact with unhappy patients. They may be upset because they had to wait, their bill is wrong, or the practice doesn't accept their insurance. In the face of adversity, you must respond in a calm, reassuring manner, advises Dr. Roger P. Levin in his latest Practice Success tip.
Is there a silver lining for Medicaid dentistry under Trump?
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March 22, 2017 -- With efforts underway to repeal and replace the Patient Protection and Affordable Care Act alongside proposed changes to Medicaid funding, many in the dental industry are in a state of flux. As Andrew Oreffice, a senior vice president at Benevis Practice Services writes, dental leaders are bracing for potentially sweeping changes to the Medicaid program, but maybe there is hope for positive change.
10 tips for communicating with your customers
March 21, 2017 -- All practices want their patients to come back and also tell all of their friends about the practice, writes Lisa Knowles, DDS. But the kind of customer service that brings your patients back doesn't just happen. In her latest column, she offers 10 tips to help improve your practice's relationships with your patients.
Do's and don'ts for the office manager: Be inclusive
March 20, 2017 -- As the office manager, you need to build a cohesive team. You can't let petty rivalries and grievances split staff members into factions. You have to set the example by not playing favorites and going out of your way to include everyone in practice activities, writes Dr. Roger P. Levin.
Searching for the cause of a patient's bad breath
March 15, 2017 -- A patient scheduled a consultation with Dr. Alvin Danenberg the other day about her chronic bad breath. She had gone to her medical doctor years ago to figure out what was going on, only to be rebuked. The steps Dr. Danenberg took to help this patient are a reminder that there is always a cause, even if getting to that cause is tricky.
The selfless by-product of success
March 15, 2017 -- For the past three years, Scheduling Institute President Jay Geier has challenged his highest-level clients to increase the reach of their giving through mission trips abroad. Why? Because they come back from these trips completely changed. In his latest column, he writes about how you can make a difference in the lives of others.
Do's and don'ts for the hygienist: Create awareness of elective services
March 13, 2017 -- Many patients have no idea about the full range of services, especially cosmetic procedures, provided by your practice -- unless you tell them. If you don't talk about cosmetic dentistry, how can you expect patients to be interested? After all, hygienists spend more time with patients than anyone else in the office, notes Dr. Roger P. Levin in his latest Practice Success tip.