Sheri's Solutions: Not on the schedule June 29, 2016 -- "I don't see that appointment on my schedule." Your team has probably heard that one before -- sometimes from the same patient more than once. In her latest Sheri's Solutions, Dr. Sheri B. Doniger takes a deep breath and outlines how her office handles these patients.
Restrictive covenants: The story of a young associate June 28, 2016 -- Attorney Joseph D. Jordan discusses one of the most difficult legal issues in practice: restrictive covenants. In this "case report," a newly graduated associate signed a restrictive covenant agreement that she presumed was nonenforceable. This column will help you learn from her costly and long-lasting mistake.
Dos and don'ts for financial management: Are you overdue for a collections upgrade? June 27, 2016 -- Unfortunately, many dentists overestimate their collection rate. Practices often lack efficient, step-by-step systems for preventing and collecting overdues, and doctors don't actually track the numbers. As smart business leaders will tell you, what doesn't get measured doesn't get done, Dr. Roger P. Levin notes in his latest Practice Success tip.
8 ways to address conflict in a family-run practice June 27, 2016 -- If you own a family-run dental practice, you know how challenging it can be. In her second column on these practices, practice management consultant Sally McKenzie offers eight tips to keep your practice running smoothly and to keep all your employees positive and productive.
5 things I wish I knew as a teenager June 22, 2016 -- How often do you hear someone say, "If I only knew then what I know now"? After 30 years of working with tens of thousands of doctors, Scheduling Institute President Jay Geier has heard it many times. During a recent speech, he realized that his advice for teenagers looking to make their mark also applies to dentists seeking to make their practices successful.
Legal Cases: Brain abscess from alleged failure to treat perio disease June 21, 2016 -- A 47-year-old photographer with periodontal disease and active purulent discharge experienced a seizure eight days after periodontal treatment. As William S. Spiegel and Dr. Marc R. Leffler document, what happened next is a reminder that all antibiotic situations have to be evaluated carefully.
Dos and don'ts for quality control: Ask patients what they think about your practice June 20, 2016 -- In today's more challenging dental market, customer service has become more important than ever. You need patient feedback to know if your efforts are paying off -- and where improvements can be made. You may have an impression of how patients feel about your practice, but you need a more reliable gauge, and you need to ask the patients themselves, according to Dr. Roger P. Levin.
Taking the 'Groundhog Day' out of provider credentialing: Part 2 June 20, 2016 -- In the 1993 movie "Groundhog Day," Bill Murray's character, Phil, finds himself living the same day over and over again. However, unlike Phil, who found a way to change his life, the repetition of filling out credentialing forms for a payor's network never seems to change. Skygen USA's Mike Lessila offers a solution and addresses two important concerns: cost and security.
10 cures for the daily grind June 15, 2016 -- Laughter isn't just the best medicine, it's also one of the keys to having a better office environment, reducing stress, and attracting and retaining patients, writes stress management expert Jen Butler. She offers 10 ideas to help you inject some humor into your day and relieve the daily grind.
Dos and don'ts for efficient scheduling: Consider automating appointment confirmation June 13, 2016 -- Dental offices will always deal with no-shows, last-minute cancellations, and late arrivals. But your practice can keep no-shows to 1% or less with a well-conceived and consistently applied appointment confirmation system. And today there are automated confirmation services you can use, notes Dr. Roger P. Levin in his latest Practice Success tip.