Success is a team effort: Part 2 -- Don't neglect the business
September 19, 2017 -- In the first part of this series, Lindy Benton and Lynne Leggett, the founder and CEO of Victory Dental Management, discussed patient engagement and building a practice team. In part 2, they address other prevalent issues practice leaders face, including the human resources aspect of a practice and managing the revenue cycle.  Discuss
'But I brush'
September 18, 2017 -- How many times have you had a patient tell you how often they brush and floss after you've had to deliver the news that they have several cavities. Dr. Lisa Knowles faces that scenario more frequently than she would like, and she explores why patients aren't getting the message and what dentists can do.  Discuss
Do's and don'ts for overhead control: It's time for a fall cleaning
September 18, 2017 -- Practices should do a "head-to-toe" cleaning twice a year, recommends Dr. Roger P. Levin. That's the only way you can stay on top of all the stuff you manage to collect every six months. It's amazing (and sometimes costly) what can accumulate in closets and storage areas in half a year.  Discuss
The 5 worst actions your treatment coordinator can take
September 15, 2017 -- Treatment presentation is difficult at the best of times. Talking to a patient about money for a treatment that person isn't excited about requires a set of unique skills. Practice management consultant Jen Butler outlines the five worst actions your treatment coordinator can do in this situation. She also shares the best thing to say to your patient.  Discuss
Are periodontitis and rheumatoid arthritis linked?
September 13, 2017 -- At first glance, periodontal disease and rheumatoid arthritis may not seem to have anything in common. However, periodontist Alvin Danenberg digs into the research and finds they may have more common ground than first thought.  Discuss
Do's and don'ts for customer service: Convenience matters
September 11, 2017 -- You can be the greatest dentist in the world and have the friendliest staff, but if your hours aren't convenient, patients will choose to go elsewhere. People are busier than ever before, and it's harder for many patients to make it to the dentist during normal business hours. If you're having trouble growing your practice, your office hours be an issue, notes Dr. Roger P. Levin.  Discuss
Second Opinion: It's time to extend CHIP
September 7, 2017 -- The Children's Health Insurance Program (CHIP) runs out of federal funding on September 30, leaving Congress with only a few weeks to ensure that nearly 9 million children maintain their medical and dental coverage. Deborah Vishnevsky from the Children's Dental Health Project outlines the reasons to extend this important program.  Discuss
6 tips to put even your most nervous patients at ease
September 6, 2017 -- The thought of going to the dentist sends some patients into a state of panic. However, visiting the dentist is not just difficult for the patient -- treating these patients can be stressful for you and your team. Practice management consultant Sally McKenzie offers six tips to help you put these patients at ease.  Discuss
Do's and don'ts for the 4th quarter: How to finish the year strong
September 5, 2017 -- We're coming up to the final quarter of the year. Things can get a little crazy as we move toward the end of the year. Once we get past Halloween, it's a mad sprint to the finish. The holiday season will soon be here. Dr. Roger P. Levin shares his advice for how to finish the year strong in his latest Practice Success tip.  Discuss
To treat or to send a patient home?
September 1, 2017 -- Are your patients balking at treatment presentation? If so, practice management consultant Jen Butler suggests giving patient options. It may seem intuitive, but giving the patient the power to choose between treatment options may help your practice over time.  Discuss