Do's and don'ts for the front desk team: Keep cool under fire
March 27, 2017 -- There will be times when you have to interact with unhappy patients. They may be upset because they had to wait, their bill is wrong, or the practice doesn't accept their insurance. In the face of adversity, you must respond in a calm, reassuring manner, advises Dr. Roger P. Levin in his latest Practice Success tip.
Is there a silver lining for Medicaid dentistry under Trump?
March 22, 2017 -- With efforts underway to repeal and replace the Patient Protection and Affordable Care Act alongside proposed changes to Medicaid funding, many in the dental industry are in a state of flux. As Andrew Oreffice, a senior vice president at Benevis Practice Services writes, dental leaders are bracing for potentially sweeping changes to the Medicaid program, but maybe there is hope for positive change.
10 tips for communicating with your customers
March 21, 2017 -- All practices want their patients to come back and also tell all of their friends about the practice, writes Lisa Knowles, DDS. But the kind of customer service that brings your patients back doesn't just happen. In her latest column, she offers 10 tips to help improve your practice's relationships with your patients.
Do's and don'ts for the office manager: Be inclusive
March 20, 2017 -- As the office manager, you need to build a cohesive team. You can't let petty rivalries and grievances split staff members into factions. You have to set the example by not playing favorites and going out of your way to include everyone in practice activities, writes Dr. Roger P. Levin.
Searching for the cause of a patient's bad breath
March 15, 2017 -- A patient scheduled a consultation with Dr. Alvin Danenberg the other day about her chronic bad breath. She had gone to her medical doctor years ago to figure out what was going on, only to be rebuked. The steps Dr. Danenberg took to help this patient are a reminder that there is always a cause, even if getting to that cause is tricky.
The selfless by-product of success
March 15, 2017 -- For the past three years, Scheduling Institute President Jay Geier has challenged his highest-level clients to increase the reach of their giving through mission trips abroad. Why? Because they come back from these trips completely changed. In his latest column, he writes about how you can make a difference in the lives of others.
Do's and don'ts for the hygienist: Create awareness of elective services
March 13, 2017 -- Many patients have no idea about the full range of services, especially cosmetic procedures, provided by your practice -- unless you tell them. If you don't talk about cosmetic dentistry, how can you expect patients to be interested? After all, hygienists spend more time with patients than anyone else in the office, notes Dr. Roger P. Levin in his latest Practice Success tip.
7 tips on what to do when it's time to fire an employee
March 9, 2017 -- Coming to the decision to fire an employee is never easy, but, unfortunately, keeping an employee who is underperforming or has a toxic attitude will do nothing but damage your practice, writes practice management consultant Sally McKenzie. She offers seven tips to help handle these difficult situations.
Do's and don'ts for the marketing coordinator: Use a marketing calendar
March 6, 2017 -- Do you have a handle on your promotions for the year? Have you started work on practice events for the spring and summer? Use a marketing calendar to help plan your events for the entire year, Dr. Roger P. Levin advises in his latest Practice Success tip. It's a simple tool, but it can have a big impact on your practice.
Mercury in existing fillings is no problem?
March 1, 2017 -- Dr. Alvin Danenberg was speaking with a dental educator recently when the educator stated that mercury in existing fillings is not a problem. This conversation reminded Dr. Danenberg that all dentists need to be up-to-date with current research to provide the best care to their patients.