Practice Management Sponsored by Dentrix Ascend by Henry Schein One
Do's and don'ts for customer service
November 23, 2020 -- One of the best ways to compete effectively as a dental practice -- even in a crisis -- is to treat patients with the highest level of customer service and respect. When people feel that you're going out of your way to create an outstanding experience, they develop a stronger loyalty to the practice that results in referrals, case acceptance, and positive reviews.  Discuss
Why emotional intelligence is key to your success
November 20, 2020 -- Kelly Tanner, PhD, RDH, believes that, in many ways, we miss how crucial emotional intelligence is in the workplace and individually. Emotional intelligence is the ability to adapt and adjust to other people, allowing us to manage ourselves and relationships effectively. In this article, she explains why it is so vital in today's society.  Discuss
How to avoid conflict during uncertain times
November 19, 2020 -- We, as a society, are in a time of turmoil: Most dental practices are adapting reasonably well, but the high levels of stress, chaos, and breakdowns are still occurring, with long-lasting effects, according to Dr. Roger P. Levin. In this article, he shares why overcommunicating, extra compassion, sincere empathy, and resiliency are the new buzzwords of success.  Discuss
Medit releases Medit Link software update
November 19, 2020 -- Medit has released an update to its Medit Link software called Medit Link Applications.
Legwork launches treatment decision dashboard
November 19, 2020 -- Dental software provider Legwork has launched a new decision dashboard that helps dentists review, manage, and track patient treatment.
MouthWatch releases free teledentistry white paper
November 19, 2020 -- MouthWatch is offering a free downloadable white paper about the role of teledentistry post-COVID-19.
How teledentistry will play into dental insurance benefits in 2021 and beyond
November 18, 2020 -- What do dental practices and dental patients need to know about teledentistry as we head into 2021, especially when it comes to the insurance side of the equation? We sat down with Dr. Maria Kunstadter, founder of the TeleDentists, and Dr. Katina Spadoni, dental director at Anthem, to get answers to those questions and more about a technology that is now very much a part of the dental industry.  Discuss
How to flip your perspective on feedback
November 18, 2020 -- As a dental coach and a basketball coach, consultant Lynne Leggett has seen the difference between giving feedback to team members on a daily basis versus an irregular basis. What if we gave feedback in the dental practice the same way it is given on a basketball court? She explains what that means and how it could benefit your team.  Discuss
How to keep political peace within your practice
November 17, 2020 -- Anxieties and conflict can be a challenge in the best of times. When you add a highly charged political environment and rising COVID-19 numbers to the mix, you have the potential for problems in your dental practice. What can you do to ensure political beliefs don't split your team apart? Jill Meyer-Lippert, RDH, offers some advice that could help.  Discuss
How dental savings plans benefit patients and practices
November 16, 2020 -- With unemployment numbers increasing in the U.S., more and more dental patients are losing their insurance. Dental savings plans could be a lifeline for those patients, benefiting their oral health while keeping your practice from losing them as patients. We chatted with Jenn Stoll of DentalPlans.com about trends in this area as we move closer to 2021.  Discuss
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