The importance of postpandemic patient communication June 26, 2020 -- With dental practices back open, there are plenty of chances for face-to-face interaction with patients, both those who are excited about being back and those who are nervous about returning. Dr. James Anderson offers his advice on how to deal with both groups. Discuss
Anthem members can ask Alexa for dental plan help June 25, 2020 -- Dental and medical plan members of Anthem Blue Cross/Blue Shield can now ask Alexa for help in ordering prescription refills and scheduling appointments through a new Anthem Skill.
How to create the 'frictionless dental practice' June 22, 2020 -- Alex Nottingham believes that one of your practice's goals should be to eliminate systemic issues that interfere with a smooth and polished patient journey. In this article, he gives some recommendations on how to remove friction from your practice. Discuss
Do's and don'ts for answering patient questions June 22, 2020 -- There is a lot of helpful information out there about COVID-19, but there is also a lot of bad information. Patients will be calling your office with questions, and it's OK to admit when you don't know something, says Dr. Roger P. Levin in his latest Practice Success tip. Discuss