Practice Management Sponsored by Dentrix Ascend by Henry Schein One
Dental office settles to resolve claims of patient overbilling
January 27, 2020 -- A dental practice in Maryland has agreed to waive outstanding charges for services it provided during a two-year period and to pay $48,000 to resolve allegations that the office overbilled patients, according to the Maryland Office of the Attorney General.  Discuss
NC ends prior dental exam rule
January 27, 2020 -- North Carolina has amended its prior-exam rule, allowing public health dental hygienists to perform preventive dental procedures on patients who have not been previously evaluated by a dentist and without a dentist present. The rule change takes effect on February 1.  Discuss
Do's and don'ts for feedback: Create an environment where feedback is welcome
January 27, 2020 -- Whether from patients or team members, constructive feedback can help you increase efficiency, profitability, and career satisfaction. You should always make sure that both your patients and staff know that you value their opinions, advises Dr. Roger P. Levin in his latest Practice Success tip.  Discuss
Woman sues, claiming dental office sent unsolicited texts
January 24, 2020 -- A woman in Florida is suing a dental practice, claiming it used an automatic telephone dialing system to send her and other patients thousands of unsolicited texts, like "We are open today!" She says the barrage of messages was a nuisance, invaded her privacy, and violated U.S. robocall laws.  Discuss
HR advice on one of last week's most-read articles
January 24, 2020 -- Last week, one of the most-read articles on DrBicuspid.com was about the Wisconsin dental assistant who claims she was fired after her pro-President Trump comments on Facebook led to a bad review of the dental practice where she worked. Paul Edwards of CEDR HR Solutions offers a human resources point of view of the case.  Discuss
Dental associations' opposition to advanced practice providers is bad for dentists, patients
January 23, 2020 -- In this Second Opinion, Dr. Steven Krauss writes that it's time for dentistry to emulate the medical profession and support the licensure of advanced practice providers to improve access to care, lower costs, increase productivity, and enhance professional and public satisfaction.  Discuss
Assisted hygiene and the assistant's cornerstone role
January 23, 2020 -- The possibilities for growth and influence are endless for dental assistants who work in a practice set to measure patient care, patient education, and case acceptance. Assistants can be a key motivator, elevating the patient experience and, ultimately, the success of the practice, writes professional development coach Lisa Wadsworth, RDH.  Discuss
How to help patients see value in the care you provide
January 22, 2020 -- Many patients just don't make dental care a priority or fully understand the importance of routine checkups or recommended treatment. Practice management consultant Sally McKenzie shares her tips on how to help patients see the value of the care you provide -- and grow your practice in the process.  Discuss
What is the weather policy in your practice?
January 22, 2020 -- The weather forecasters are predicting a "snowmageddon" this week in parts of the U.S. You have a full day of restorative and hygiene patients scheduled. What to do? In times like this, you have to think about the safety of both your team and your patients, advises Dr. Sheri Doniger.  Discuss
Va. dentist driving drunk with 'pharmacy on wheels' arrested
January 22, 2020 -- A dentist in Virginia was arrested for driving while intoxicated after he crashed his truck and got into a tussle with responding police. Prosecutors described the vehicle as a "pharmacy on wheels" because he was found carrying a bag filled with 150 pills, according to news reports.  Discuss
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