Patient Communication: Page 109

6 ways to create a better experience for your patients
By Joshua Perlman, DMD
When a new patient walks into your office, is it the first time you've spoken with the person? If your practice is like that of Dr. Joshua Perlman's, the answer to that question is no, you've already reached out to the patient personally. Dr. Perlman offers this and other ideas to help create a better experience for your patients.
July 20, 2015
2015 07 20 15 24 31 89 Perlman Joshua 200
Dos and don'ts for team building: Keep the lines of communication open
By Dr. Roger P. Levin
Just as practice-to-patient communication is crucial to customer service, interactions between dentist and staff members are critical for team building. When people feel appreciated and listened to, their job satisfaction will rise and they'll be more willing to help the practice reach its goals, according to Dr. Roger P. Levin.
July 19, 2015
2014 02 13 13 44 50 61 Practice Success200x200
JDL adds HIPAA-compliant IT service for dental practices
By DrBicuspid.com staff writers
JDL HealthTech has launched HIPAA Security Essentials, its newest HIPAA compliance and security service designed specifically for smaller dental practices.
July 14, 2015
Poor dentists don't market
By Richard H. Madow, DDS, and David M. Madow, DDS
Can your practice survive on referrals? If it can, fantastic. If it likely cannot, you may need to be doing marketing. The Madow Brothers offer some practical, thoughtful ideas on how to get started and how to take your marketing efforts to the next level.
July 14, 2015
2015 02 15 23 17 12 996 Madow Brothers 200
The Naked Dentist revels recall
By Curtis Marshall
If the reappointing percentage of a healthy practice should be approaching 90%, the Naked Dentists asks: What is the percentage for your practice? In his latest column, Curtis Marshall relates a trip to Oregon to help a practice script a reversal of their recall percentage.
July 14, 2015
2015 03 10 14 43 22 538 Marshall Curtis 200
OperaDDS adds Apple Watch app
By DrBicuspid.com staff writers
Dental software company Prehensile Software has added an Apple Watch app for its OperaDDS Pager intraoffice communication system.
July 12, 2015
Sheri's Solutions: 'I will write a bad review'
By Dr. Sheri Doniger
Social media blackmail was probably not on the syllabus in dental school, but it's a reality in today's connected world. In her latest Sheri's Solutions, Dr. Sheri Doniger relates what she heard at a recent dental conference on this topic and delves into the realities that every practice faces.
July 12, 2015
2015 03 31 16 23 41 686 Doniger Sheri 2015 200
Dos and don'ts for customer service: Patients are people, too
By Dr. Roger P. Levin
No one wants to be treated like a number -- especially when it comes to healthcare. You can make your practice stand out from competitors by getting to know your patients as individuals and honoring their personal preferences on everything from appointment times to tooth polish flavor, according to Dr. Roger P. Levin.
July 12, 2015
2014 02 13 13 44 50 61 Practice Success200x200
Top 5 columns of June 2015
By DrBicuspid.com staff writers
DrBicuspid.com takes a look back at the most-read columns from June 2015, as measured by page views. These include important considerations for adding an associate to your practice, what to consider when branding your practice, a typically insightful column by the Madow Brothers, a penetrating look at what HIPAA means for your practice, and a study of what you don't know about dental service organizations.
July 9, 2015
2014 12 18 16 31 01 419 Top 5 200
Your life will be ruined if you don't read this
By Richard H. Madow, DDS, and David M. Madow, DDS
Is your practice sending emails? Great. Are your patients opening them and forwarding them, helping you retain and obtain patients? If not, the Madow Brothers have a question for you: Is the subject line boring? Their latest column offers some specific ideas to help you improve your email opens.
July 7, 2015
2015 02 15 23 17 12 996 Madow Brothers 200
Sheri's Solutions: 'She can't get up that early'
By Dr. Sheri Doniger
You've received phone cancellations because children are sick, family emergencies, and the like. But how about a pediatric patient who can't get up for an early appointment? In her latest Sheri's Solutions, Dr. Sheri Doniger shares a recent experience of a cancellation and how she turned the situation into a positive for the patient and the practice.
July 5, 2015
2015 03 31 16 23 41 686 Doniger Sheri 2015 200
Dos and don'ts for phone calls: Win the telephone game
By Dr. Roger P. Levin
Telephone communication has been completely transformed in the past 20 years with the advent of the cellphone and voice mail. However, the phone still allows dental practices to connect with prospective patients in important ways. Dr. Roger P. Levin discusses how to keep phone skills sharp.
July 5, 2015
2014 02 13 13 44 50 61 Practice Success200x200
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