Identify unscheduled patients and reach out to them. If they haven't been to the office in six months or longer, email them. Sometimes, a friendly reminder is all it takes. Mention all the benefits of regular hygiene care that they're missing. If you receive no response, email them two more times over two weeks.
Don't overlook the phone. Email can be tricky. Some people have multiple email accounts and only check their primary email every day. Also, spam filters can be notoriously touchy and gobble up perfectly legitimate emails. If patients haven't responded to your emails, pick up the phone and give them a call on their cell. Many patients will be happy to hear from you and glad to reschedule.
Roger P. Levin, DDS, is the founder and CEO of Levin Group, the leading dental practice consulting firm in North America. For the complete list of dates and locations where you can attend his latest seminar, visit www.levingroup.com/gpseminars.
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