When things go wrong, maintain composure. There will be the occasional bad day, difficult patient, wrecked schedule, or sick staff member -- all of which increase stress. In the face of adversity, remain calm. Your fellow team members are counting on you to handle the situation. A calm demeanor allows you to respond appropriately to stressful situations.
Don't ever say anything bad about patients or team members. This is harder than it sounds. Some patients can be very "challenging." Some team members, though perfectly good at their jobs, may have irritating habits. No matter. Even negative remarks that are justified pollute the practice atmosphere and create stress. Keep the negativity to yourself and the whole team will enjoy the day more.
Roger P. Levin, DDS, is the founder and CEO of Levin Group, the leading dental practice consulting firm in North America. For the complete list of dates and locations where you can attend his latest seminar, visit www.levingroup.com/gpseminars.
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