Performing your tasks well is one thing. Working well with others is another equally important part of job performance. As happens in any group, friction will occasionally occur. When it does, take a positive approach. Work with teammates to resolve any conflicts rather than letting them linger and cause stress.
Communicate better with other team members. It's not just what you say to patients that's important. How team members communicate with each other often makes the difference between a smooth-running practice and one filled with tension. Work to understand the viewpoints of others. Seek compromise, not confrontation.
Don't shy away from responding decisively to conflict. Staff conflict creates stress and can destroy efficiency, so deal with it quickly. Rather than taking sides, focus on resolving differences -- and make it clear that there will be serious consequences for anyone perpetuating conflict.
Roger P. Levin, DDS, is the CEO of Levin Group, a leading dental management consulting firm, and one of the most sought-after speakers in dentistry. Dr. Levin has authored 65 books and more than 4,000 articles on dental practice management and marketing. You can sign up for the Levin Group Tip of the Day.
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