Use an insurance brochure to help educate patients. In addition to explaining how dental insurance works at your practice, give patients -- both new and long-term -- a simple, informative brochure on the subject. Include contact information so patients can get answers to any insurance questions whenever they come up.
Don't assume patients understand their insurance. Educate patients about their dental insurance coverage. They'll appreciate your willingness to help. They may also accept more treatment -- increasing production for your practice -- as a way to take full advantage of insurance benefits.
Roger P. Levin, DDS, is the founder and CEO of Levin Group, the leading dental practice consulting firm in North America. For the complete list of dates and locations where you can attend his latest seminar, visit www.levingroup.com/gpseminars.
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