Revamp your systems. When you return to your practice following the COVID-19 crisis, it will be essential to run the most efficient and effective systems possible. Start with the revenue-based systems such as collections and insurance. Make sure that you have excellent systems to collect at the time of service, collect overdue accounts, file insurance, and monitor insurance reimbursements.
Don't forget to track overdue patients daily. Every day that practices are closed, there will be more overdue patients. Some practices are rescheduling patients as they go, which is fine but could result in rerescheduling two or even three times. It's probably better to maintain an accurate list of overdue patients and have them rescheduled once you know when you will be back in the office. If necessary, contact your practice management software company. It can recover all patients who do not currently have an appointment, as they can often be hard to identify in the system.
Roger P. Levin, DDS, is the CEO of Levin Group, a leading dental management consulting firm, and one of the most sought-after speakers in dentistry. Dr. Levin has authored 65 books and more than 4,000 articles on dental practice management and marketing. You can sign up for the Levin Group Tip of the Day.
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