Do's and don'ts for answering patient questions

By Roger P. Levin, DDS

June 22, 2020 -- There is a lot of helpful information out there about COVID-19, but there is also a lot of bad information. As a doctor, you may be used to having all of the answers, but we're living in uncertain times. Patients will be calling your office with questions, and it's OK to admit when you don't know something. Maybe you can research it and get back to them, or maybe you can't. But the truth is always better than spreading false information.


Tell the truth. What your mother told you about always telling the truth is true -- it's always the best option. Not knowing the answer can leave us feeling bad, especially when it comes to our patients. But things are changing daily, and sometimes hourly. You can't be expected to know how everything will go.


Don't forget to stay informed. There are many great sources for information. Check in with public health offices and national associations. Nether you nor your patients can make important decisions about your health, safety, or finances with bad information.

Roger P. Levin, DDS, is the CEO of Levin Group, a leading dental management consulting firm, and one of the most sought-after speakers in dentistry. Dr. Levin has authored 65 books and more than 4,000 articles on dental practice management and marketing. You can sign up for the Levin Group Tip of the Day.

The comments and observations expressed herein do not necessarily reflect the opinions of, nor should they be construed as an endorsement or admonishment of any particular idea, vendor, or organization.

Copyright © 2020

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