Manage Your Practice Well -- Conducting Productive Staff Meetings and Staff Employment Termination Protocol
You will receive 1 credit(s) of continuing education credit upon successful completion of this course.

Many doctors struggle with two aspects of practice management: conducting staff meetings and terminating the employment of staff members who become a negative force in the practice. This valuable seminar will give you the tools to understand why staff meetings are important and how to conduct a productive meeting. You will also learn the proper protocol to use should it become necessary to conduct a termination interview.

Dianne Glasscoe Watterson, RDH, BS, MBA

Dianne Glasscoe Watterson, RDH, MBA, has more than 30 years in dentistry. Her business, Professional Dental Management, is based in Frederick, MD. Dianne has published hundreds of articles in various professional journals along with several textbook chapters on documentation and mitigating liability in Foundations of Periodontics for the Dental Hygienist. She has also published two books: Manage Your Practice Well and The Consummate Dental Hygienist


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Learning Objectives:

Upon completion of this course, the participant should be able to do the following:

  1. Understand why staff meetings are an important part of staff development.
  2. Identify the two basic staff meeting structures.
  3. Learn the four key staff meeting rules.
  4. Understand the six facets of problem-solving.
  5. Identify barriers to productive staff meetings and develop strategy to overcome those barriers.
  6. Learn the three exceptions to the at-will doctrine.
  7. Understand the proper protocol for conducting a termination meeting.

All aspects of staff meetings are discussed: why they are important, what makes a productive meeting, and what barriers must be overcome to conduct a high-quality meeting. Also, an appropriate protocol is given for terminating the employment of a staff member. There is discussion about the all-important “at-will” doctrine and exceptions to that doctrine.

ADA CERP Disclosure: The author of this Continuing Education Activity receives ongoing financial consideration from DrBicuspid.com for preparation of these CE course materials. Author has disclosed that they do not have any real or perceived conflict of interest in preparing this educational activity, nor does this activity discuss any unlabeled or unapproved drug or device.

  1. Why staff meetings are important
  2. The two types of staff meeting structure
  3. Staff meeting rules
  4. Items to be covered in staff meetings
  5. The six-point problem-solving method
  6. Barriers to productive staff meetings
  7. Behaviors that could result in employment termination
  8. Exceptions to the at-will doctrine
  9. Termination tips
  10. Sample termination script
Release date: April 30, 2019
Review date: October 31, 2030
Expiration date: October 31, 2031
CE courses are administered by IMV, Ltd.
IMV, Ltd is an ADA CERP Recognized Provider.

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

Concerns or complaints about this CE provider may be directed to DrBicuspid.com support or to ADA CERP at www.ada.org/cerp.