Patient Safety Through Team Risk Management (Updated 2019)
You will receive 1 credit(s) of continuing education credit upon successful completion of this course.

Providing quality dental care and treatment is a team effort and each member of the dental team is critically important. The team may work and function under the license of the dentist team leader but each member has a vital role. This course presents strategies to enhance quality care and patient safety in the dental practice. Potential malpractice issues and associated clinical risk management principles will be explored through a comprehensive analysis of dental claims.

Michael Ragan, DMD, JD

Michael Ragan, DMD, JD is an attorney who represents physicians, dentists, and nurses in civil and administrative litigation. Dr. Ragan practiced dentistry for many years and also spent more than ten years managing healthcare professional liability claims in the insurance industry. Dr. Ragan was a Director of Fortress Insurance Company as well as the Chairman of the Claims Committee and currently serves as Fortress’s Medico-legal Consultant.

Learning Objectives:
  1. Identify common risk factors in implant, extraction and failure to diagnose cases.
  2. Identify aspects of communication and documentation with potential challenging implications to the dental practice.
  3. Implement key clinical risk management strategies to help mitigate associated risk factors, improve patient safety and reduce untoward outcomes and malpractice claims.


• Rattan, R., Tiernan, J. Risk Management in General Dental Practice. Quintessence Publishing Co. 2004.
• Weiss, Barry D., Health Literacy and Patient Safety. American Medical Association Foundation and American Medical Association. 2009.
• Backman, Cecilia et al. Social Media and Healthcare. www.ahima.org. 2011.
• Medical eRisk Considerations for Online Communication. www.thedoctors.com. 2011
• Youngberg, Barbara, J. The Risk Manager’s Desk Reference. Aspen Publishing 1998.

Release date: August 28, 2017
Review date: August 28, 2020
Expiration date: August 28, 2022
CE courses are administered by IMV, Ltd.
IMV, Ltd is an ADA CERP Recognized Provider.

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

Concerns or complaints about this CE provider may be directed to DrBicuspid.com support or to ADA CERP at www.ada.org/cerp.