5 customer service mistakes to avoid August 22, 2019 -- You likely wouldn't return to a business that offers bad service, so why would your patients come back if they experienced bad service at your practice? Dr. Roger P. Levin writes that paying attention to your customer service is key He examines five customer service mistakes and how your practice can avoid them. Discuss
AP story chronicles dental therapist challenges August 22, 2019 -- Dental therapists will eventually practice in every U.S. state, predicted the manager of dental campaigns for the Pew Charitable Trusts in an August 18 article from the Associated Press (AP).
Want to improve dental education? Make it a game August 21, 2019 -- Adding game-like quizzes to dental school courses may improve learning outcomes. A recent study found dental students who took mobile quizzes during class had more motivation to learn and greater course satisfaction. Discuss
5 ways to design a scroll-stopping social media ad August 21, 2019 -- You probably see ads for dental and other healthcare practices when you are scrolling through your social media feeds, writes Dr. Mikaeya Kalantari. She offers five ways your practice can take advantage of these opportunities, from storytelling to special offers. Discuss
Do's and don'ts for reactivating patients: Improve patient retention August 19, 2019 -- In the past, the loss of patients could be easily overcome by a higher level influx of new patients. For today's dental practices to remain strong, they need to retain a higher level of their patient base, notes Dr. Roger P. Levin. When patients become overdue or inactive, don't write them off as lost -- implement a reactivation system, he advises. Discuss
SD practice closure under investigation August 16, 2019 -- The closure of a dental practice in Huron, SD, that offered membership plans is being investigated by the state's Division of Consumer Protection.
Brexit contributing to U.K.'s dentist shortage August 14, 2019 -- The U.K. has a shortage of dentists, and Brexit may be partly to blame. New data show the number of international dentists applying to practice in the U.K. has fallen sharply in the three years since the country voted to leave the European Union. Discuss