Practice Rescue: Improve your recruiting process
June 7, 2019 -- When a team member leaves, too often the practice is left scrambling to fill the spot, which can lead to hiring the wrong person. Laura Barnes of Custom Dental Solutions walks you through steps to improve your recruiting process.  Discuss
3 reasons you should be using scripts for patient calls
February 7, 2019 -- When patients call your practice, they're interested in learning something about your practice and in making an appointment. However, if their questions can't be answered, they may go elsewhere, writes practice management consultant Sally McKenzie. She offers three practical reasons your team should use scripts for patient calls.  Discuss
Sometimes you have to go outside the box
February 6, 2019 -- Talking with patients about the connections between oral health and overall health is a keystone of periodontist Dr. Alvin Danenberg's practice. While some patients might not agree with your recommendations, this willingness to go outside the box can help.  Discuss
New codes and fee assessments go hand in hand
February 5, 2019 -- Practice management consultant Teresa Duncan asks her clients an important question around the turn of the year: Have you re-evaluated the fees your office charges? If your office's lab and other fees have increased over the past year, then it's time to reconsider what you are charging patients.  Discuss
Proximity to periodontal care doesn't equate to access
January 29, 2019 -- Recently published research that found a majority of U.S. adults live in close proximity to a periodontal practice sounds like good news. But living close to a periodontists' office does not mean patients have access to needed care, writes Dr. Richard Kao, president of the American Academy of Periodontology, in this Second Opinion.  Discuss
The damage stress can cause in your practice
January 25, 2019 -- Mistakes and accidents happen in a dental practice -- even yours. Some of these mistakes might be simple human error, but others may be caused by stress. Practice management consultant Jen Butler details some of the consequences stress may have on a dental practice.  Discuss
A way to talk with your patients about nutrition
January 23, 2019 -- The awareness by practitioners and patients of the importance of proper nutrition in maintaining oral health may be growing, but actually talking with your patients about their nutrition can be a difficult conversation. In his latest column, periodontist Dr. Alvin Danenberg offers a way to make these conversations a little easier.  Discuss
Time to update your CDT codes
January 18, 2019 -- The beginning of a new year signifies change and refocus for many people in their personal lives. This period of change also should be recognized in your practice when it comes to which Codes on Dental Procedures and Nomenclature (CDT) you are using, writes practice management consultant Teresa Duncan. She offers a timely reminder that using inactive codes can be costly to your practice.  Discuss
3 things I wish I knew when starting my implant center
January 16, 2019 -- When Dr. Edward Harsini started his implant clinic, he knew it would not be an easy task. Three successful years later, he can help you avoid the mistakes he made, whether you are in the implant field or not. In this Second Opinion, he shares some key information he wishes he knew when he was starting out.  Discuss
Blind Spots: How to improve your treatment acceptance rates
January 15, 2019 -- Many of consultant Jan Keller's clients ask why their treatment acceptance rates are so low. In most cases, she writes, the answer is simple: It's because you are probably talking at your patients instead of with them. She offers practical ideas to improve your practice's acceptance rates.  Discuss