Thought Leaders in Dentistry

Video from ADA 2019: Debi Carr on cybersecurity in dentistry
September 6, 2019 -- SAN FRANCISCO - What are you doing to protect your dental practice -- and your patients -- from cybersecurity threats? Are you complying with privacy laws such as the Health Insurance Portability and Accountability Act (HIPAA)? caught up with cybersecurity and privacy expert Debi Carr at this week's ADA 2019 meeting.  Discuss
Video from ADMC 2019: Dr. Roy Shelburne on dental consultants
September 5, 2019 -- SAN FRANCISCO - How can today's dental practices deal with the many challenges they face? From handling inadequate reimbursement to understanding the future of artificial intelligence in dentistry, sometimes a consultant can help. spoke with Dr. Roy Shelburne of the Academy of Dental Management Consultants (ADMC) at this week's ADMC 2019 meeting about the advantages of working with a dental practice consultant.  Discuss
Want to improve patient retention? Focus on customer service
September 5, 2019 -- Excellent customer service is an important method of improving your practice's patient retention. Practice management consultant Sally McKenzie notes that improving your customer service doesn't have to cost a lot of money, but it does some investment of time and thought. She offers five ideas to help make your practice more welcoming to your patients.  Discuss
Do's and don'ts for making effective improvements
September 3, 2019 -- Dentistry continues to evolve, especially on the business side. To be successful in today's competitive environment, dentists will need to make improvements to their management and marketing systems, advises Dr. Roger P. Levin. Team members also will need to be receptive when asked to work differently than in the past.  Discuss
Solving 3 common issues with claim attachments
August 29, 2019 -- Obtaining predetermination from a payor is crucial for a practice, but being told that a paper image didn't arrive or was unusable is a common frustration. Robert Patrick of Vyne outlines three common issues with claim attachments and how your practice can avoid them.  Discuss
Second Opinion: A look at the recent fluoride and IQ study
August 27, 2019 -- In this Second Opinion, Dr. Johnny Johnson Jr., president of the American Fluoridation Society, looks at a recent study in JAMA Pediatrics about fluoride and IQ. Dr. Johnson addresses the study's drawbacks and calls for robust research on fluoride and fluoridation.  Discuss
5 customer service mistakes to avoid
August 22, 2019 -- You likely wouldn't return to a business that offers bad service, so why would your patients come back if they experienced bad service at your practice? Dr. Roger P. Levin writes that paying attention to your customer service is key He examines five customer service mistakes and how your practice can avoid them.  Discuss
5 ways to design a scroll-stopping social media ad
August 21, 2019 -- You probably see ads for dental and other healthcare practices when you are scrolling through your social media feeds, writes Dr. Mikaeya Kalantari. She offers five ways your practice can take advantage of these opportunities, from storytelling to special offers.  Discuss
Do's and don'ts for planning: Build a 5-year plan for your practice
August 12, 2019 -- Developing a five-year plan is one of the most powerful things that you can do for your practice, writes Dr. Roger P. Levin in his latest Practice Success tip. It's creating a realistic plan about where you want your practice and personal life to be in five years with enjoyment and success along the way.  Discuss
Why social media is a must for your dental office
August 7, 2019 -- When it comes to social media, the idea is to remind your community that you are more than just a doctor and a business owner, writes Dr. Mikaeya Kalantari. She suggests highlighting your interests and activities beyond the practice to help build a connection with patients and to let your personality shine.  Discuss