ER visits spiked after Calif. cut Medicaid dental benefits
May 19, 2015 -- Significantly more Californians visited the emergency room (ER) for dental-related problems after the state cut Medicaid dental benefits, according to a new article in Health Affairs. The authors hope policymakers will consider adding comprehensive dental coverage to their own state's plans because of the results.
4 tips for associate contracts
May 19, 2015 -- Whether you are a new graduate of dental school or a dentist seeking a new position, Matt LaMaster, Esq., offers four tips for an associate contract in his first column for He offers practical advice and questions those on both sides of the negotiation should ask.
Dos and don'ts for customer service: Turn complaints into quality improvements
May 18, 2015 -- No matter how hard you and your team try, you will sometimes disappoint patients. Complaints may be unfair, but your reaction must nevertheless be controlled. Think of any criticism as a clue to how you can improve the quality of service you provide, and try not to take it personally, advises Dr. Roger P. Levin.
Sheri's Solutions: 'I'm not telling you how to do your job ...'
May 18, 2015 -- In her latest Sheri's Solutions, Dr. Sheri Doniger relates something that has probably come up in your practice also: the patient who complains about treatment. Dr. Doniger relates how her practice handles the occasional patient who seemingly is never satisfied.
3 ways your practice can benefit from a treatment coordinator
May 18, 2015 -- Are you hearing "no" from patients more than you are hearing "yes"? Practice management consultant Sally McKenzie has an idea that will help you turn those answers around -- hire a treatment coordinator.
Top 5 dentist-authored columns of 2015
May 15, 2015 -- With the unofficial start of summer fast approaching, takes a look back at the most-read columns authored by dentists from the first part of the year. The most-read columns include two clinical calls to action, an entry in our popular series on coding by Dr. Doyle Williams, and two insightful columns by the Madow Brothers.
Top 5 news stories of 2015
May 15, 2015 -- With the unofficial start of summer fast approaching, takes a look back at the most-read news articles from the first part of the year. These include articles on a U.S. Supreme Court ruling, the new Department of Health and Human Services recommendations on fluoride, Florida Medicaid violations, and new information on the role of the sugar industry on caries research.
CDC report: Older adults are keeping their teeth
May 14, 2015 -- While 91% of U.S. adults have dental caries, fewer than 2 in 5 experience complete tooth loss, according to a recent report by the Centers for Disease Control and Prevention (CDC). General dentists will begin to see more patients who want to save their natural teeth, according to the report authors.
Study: Follow-up, smoking, travel distance affect HNC survival
May 14, 2015 -- Patients with head and neck cancer (HNC) have better survival rates when they attend follow-up visits, quit smoking, have good incomes, and live close to medical centers, according to a new study.
Overpriced and crowded?
May 13, 2015 -- When you're at Starbucks, do you note the price of your beverage and shake your head, wondering how they can charge what they do and still have lines out the door? The Madow Brothers analyze the Starbucks experience and how it can be applied to your practice.
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