The Naked Dentist: Cesar's way May 20, 2015 -- In his latest Naked Dentist column, Curtis Marshall draws an interesting parallel between well-known dog trainer Cesar Millan's methods and what a dental practice needs to do to thrive. As Marshall helped a practice in Utah understand, a practice can't stop once its numbers start to improve.
How to stop being a worker bee May 20, 2015 -- The Pareto principle, or the 80/20 rule, might have started out as an economic observation, but it can be a powerful tool to help your practice thrive. Read how the Madow Brothers put this rule into practice.
ER visits spiked after Calif. cut Medicaid dental benefits May 19, 2015 -- Significantly more Californians visited the emergency room (ER) for dental-related problems after the state cut Medicaid dental benefits, according to a new article in Health Affairs. The authors hope policymakers will consider adding comprehensive dental coverage to their own state's plans because of the results.
4 tips for associate contracts May 19, 2015 -- Whether you are a new graduate of dental school or a dentist seeking a new position, Matt LaMaster, Esq., offers four tips for an associate contract in his first column for DrBicuspid.com. He offers practical advice and questions those on both sides of the negotiation should ask.
Dos and don'ts for customer service: Turn complaints into quality improvements May 18, 2015 -- No matter how hard you and your team try, you will sometimes disappoint patients. Complaints may be unfair, but your reaction must nevertheless be controlled. Think of any criticism as a clue to how you can improve the quality of service you provide, and try not to take it personally, advises Dr. Roger P. Levin.
Sheri's Solutions: 'I'm not telling you how to do your job ...' May 18, 2015 -- In her latest Sheri's Solutions, Dr. Sheri Doniger relates something that has probably come up in your practice also: the patient who complains about treatment. Dr. Doniger relates how her practice handles the occasional patient who seemingly is never satisfied.
Top 5 dentist-authored columns of 2015 May 15, 2015 -- With the unofficial start of summer fast approaching, DrBicuspid.com takes a look back at the most-read columns authored by dentists from the first part of the year. The most-read columns include two clinical calls to action, an entry in our popular series on coding by Dr. Doyle Williams, and two insightful columns by the Madow Brothers.
Top 5 news stories of 2015 May 15, 2015 -- With the unofficial start of summer fast approaching, DrBicuspid.com takes a look back at the most-read news articles from the first part of the year. These include articles on a U.S. Supreme Court ruling, the new Department of Health and Human Services recommendations on fluoride, Florida Medicaid violations, and new information on the role of the sugar industry on caries research.