J.D. Power gives UnitedHealthcare top marks for customer satisfaction

2020 03 05 19 48 2772 Trophy Award 400

UnitedHealthcare Dental was rated highest in customer satisfaction for dental plans in the U.S., according to a report released on November 2 by J.D. Power. The report was based on survey responses from more than 1,203 dental plan members.

In the 2021 report on dental plan satisfaction, J.D. Power also highlighted a slight overall improvement in customer satisfaction with dental plans, thanks to a combined 48-point increase (on a 1,000-point scale) in claims and reimbursement satisfaction and customer service experience, according to the company.

The top three dental plan providers were as follows:

  1. UnitedHealthcare Dental (806 out of 1,000 possible points)
  2. Humana Dental (793 points)
  3. Aetna Dental (791 points)

J.D. Power received survey responses from members in September and October.

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