Patient Communication

Is your practice’s social media affecting patient retention?
More than 8 in 10 patients who switched dentists reported that their dental office’s social media influenced their decision, according to a study.
June 8, 2023
Man Phone Social Media
Ooma, NexHealth partner to personalize patient calls
Communications platform Ooma has partnered with NexHealth to help practices make patient phone calls more personal.
May 23, 2023
Dental Receptionist
Do’s and don’ts for handling dissatisfied patients
No matter how hard you and your team try, you will sometimes disappoint patients. Complaints may be unfair, but your reaction must be positive and controlled, writes Dr. Roger. P. Levin.
May 22, 2023
Levin Practice Success Resized
Do’s and don’ts for controlling the patient experience
Controlling the patient experience can create a better customer service perception than simply having a nice office. All that is involved is putting a few steps in place with the right scripts, writes Dr. Roger. P. Levin.
May 15, 2023
Levin Practice Success Resized
Key Practice Management now offers remote services
Dental consulting firm Key Practice Management is offering remote dental practice management services to practices across the U.S.
May 5, 2023
Video Call
Do’s and don’ts for referral marketing
When current patients are satisfied with the care and service their dental practice provides, they recommend it to others.
May 1, 2023
Levin Practice Success Resized
AAE members get discount on HIPAA compliance software
American Association of Endodontists members can receive a special rate on HIPAA compliance management software.
April 10, 2023
Dentist Assistant Computer
Do's and don'ts for better patient scripting
Scripting ensures that the entire team says the right thing at the right time in the right way, writes Dr. Roger P. Levin.
April 9, 2023
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Weave to process payments via Stripe
Dental communications platform Weave will process payments through the Stripe financial platform.
March 29, 2023
Dentist Payment Credit Card
Prevent costly data breaches with phishing simulations
One way to protect yourself from hacks is to bolster your cybersecurity training efforts with a simulated phishing attack. Cybersecurity expert John Trest offers tips on how to conduct a simulated attack.
March 24, 2023
2023 03 23 21 53 3345 2023 03 24 John Trest 400
Planet DDS taps new infrastructure VP
Cloud-based dental software provider Planet DDS has named Gary Rizo as its vice president of infrastructure.
March 20, 2023
Business Handshake Woman Social
AI integrated into Henry Schein One's Dentrix Ascend
Henry Schein One's Dentrix Ascend, its cloud-based practice management software, has been fully integrated with artificial intelligence (AI)-powered x-ray analysis and speech technology.
March 19, 2023
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