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Office Management: Page 130
Catch-and-release
By
Corinne Jameson-Kuehl, RDH
In dental practices throughout the U.S., certain employee issues continue to be concerns from dentist bosses. Dental hygienist Corinne Jameson-Kuehl understands your concerns about these employees and has some suggestions to help you handle, or even prevent, these situations.
June 5, 2017
What is your relationship with power and control?
By
Lisa Knowles, DDS
Dr. Lisa Knowles wanted to know more about her team and how they could work together better. So her office took a personality test. The results reminded her that we all have power and control issues. But the real issue, she writes, is when you try to lead your team without knowing their personalities -- or your own.
June 4, 2017
Sun Life completes acquisition of dental network
By
DrBicuspid.com staff writers
Sun Life Financial has completed its acquisition of Premier Dental Group, a preferred provider organization dental network based in Minnesota.
June 1, 2017
Do's and don'ts for scripting: The power of positive communication
By
Dr. Roger P. Levin
Going to the dentist will never make anybody's top 10 list of fun activities. Yet, there's much you can do to put callers, visitors, and patients in the right frame of mind about your practice, according to Dr. Roger P. Levin. Using the right words and saying them in the right way can turn a potentially negative interaction into a positive experience.
May 28, 2017
One surprising thing effective leaders do well
By
Jay Geier
What does being a leader mean to you? You may think it means always being at the front of the line. But in real life, every great leader begins as an excellent follower, writes Scheduling Institute President Jay Geier. Embracing the role of follower to someone who can challenge you to reach your full potential is the first step toward becoming a great leader.
May 23, 2017
4 problems affecting oral health in Calif.
By
Theresa Pablos
Oral health experts and key policymakers met in Sacramento to discuss the state of oral health in California on May 17. There was a general consensus that the way dental care is financed and delivered needs to be innovated.
May 18, 2017
7 ways to increase patient retention
By
Josh Crockett
It's no secret that getting new patients leads is an investment -- worthwhile, but an investment nonetheless. One of the best ways to maximize that investment is to focus on retaining patients, writes Josh Crockett of dental marketing firm Practice Cafe. How? By improving their experience from the moment they first arrive to when you say goodbye at the end of their appointment.
May 17, 2017
Do's and don'ts for the scheduling coordinator: Reactivate inactive patients
By
Dr. Roger P. Levin
Many patients slip through the proverbial cracks. They cancel. They postpone. They fail to show. And then they don't reschedule. The practice gets busy and forgets about these patients, and, suddenly, they have become inactive. In his latest Practice Success tip, Dr. Roger P. Levin shares his tips for reactivating these patients.
May 14, 2017
6 ways the AHCA may affect your dental practice
By
Theresa Pablos
On May 4, the U.S. House of Representatives narrowly passed a bill, known as the American Health Care Act (AHCA), designed to reshape healthcare in the U.S. Some of the bill's provisions may directly affect your practice and your patients.
May 10, 2017
Is good customer service hurting your practice?
By
Dr. Roger P. Levin
Most practices have good customer service, but good is no longer good enough, Dr. Roger P. Levin notes. In the first of a new series focusing on this important aspect of patient growth, he writes that you need to provide great customer service to stand out in today's crowded dental field.
May 10, 2017
6 reasons why you should offer incentives to your team
By
Jay Geier
Incentives are powerful, according to Scheduling Institute President Jay Geier. He offers incentives to his team at the Scheduling Institute and advises his clients to do the same. When administered appropriately, incentives motivate people to expand their current capacity and do more for their jobs, he writes.
May 9, 2017
How to get Medicaid dental compliance right
By
Andrew Oreffice
One way Medicaid officials look for potential fraud cases is to look at an office's compliance program. As Andrew Oreffice, a senior vice president at Benevis Practice Services writes, having a comprehensive compliance program in place is a good way to get ahead of any issues.
May 7, 2017
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