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Office Management: Page 143
One surprising thing effective leaders do well
By
Jay Geier
What does being a leader mean to you? You may think it means always being at the front of the line. But in real life, every great leader begins as an excellent follower, writes Scheduling Institute President Jay Geier. Embracing the role of follower to someone who can challenge you to reach your full potential is the first step toward becoming a great leader.
May 23, 2017
4 problems affecting oral health in Calif.
By
Theresa Pablos
Oral health experts and key policymakers met in Sacramento to discuss the state of oral health in California on May 17. There was a general consensus that the way dental care is financed and delivered needs to be innovated.
May 18, 2017
7 ways to increase patient retention
By
Josh Crockett
It's no secret that getting new patients leads is an investment -- worthwhile, but an investment nonetheless. One of the best ways to maximize that investment is to focus on retaining patients, writes Josh Crockett of dental marketing firm Practice Cafe. How? By improving their experience from the moment they first arrive to when you say goodbye at the end of their appointment.
May 17, 2017
Do's and don'ts for the scheduling coordinator: Reactivate inactive patients
By
Dr. Roger P. Levin
Many patients slip through the proverbial cracks. They cancel. They postpone. They fail to show. And then they don't reschedule. The practice gets busy and forgets about these patients, and, suddenly, they have become inactive. In his latest Practice Success tip, Dr. Roger P. Levin shares his tips for reactivating these patients.
May 14, 2017
6 ways the AHCA may affect your dental practice
By
Theresa Pablos
On May 4, the U.S. House of Representatives narrowly passed a bill, known as the American Health Care Act (AHCA), designed to reshape healthcare in the U.S. Some of the bill's provisions may directly affect your practice and your patients.
May 10, 2017
Is good customer service hurting your practice?
By
Dr. Roger P. Levin
Most practices have good customer service, but good is no longer good enough, Dr. Roger P. Levin notes. In the first of a new series focusing on this important aspect of patient growth, he writes that you need to provide great customer service to stand out in today's crowded dental field.
May 10, 2017
6 reasons why you should offer incentives to your team
By
Jay Geier
Incentives are powerful, according to Scheduling Institute President Jay Geier. He offers incentives to his team at the Scheduling Institute and advises his clients to do the same. When administered appropriately, incentives motivate people to expand their current capacity and do more for their jobs, he writes.
May 9, 2017
How to get Medicaid dental compliance right
By
Andrew Oreffice
One way Medicaid officials look for potential fraud cases is to look at an office's compliance program. As Andrew Oreffice, a senior vice president at Benevis Practice Services writes, having a comprehensive compliance program in place is a good way to get ahead of any issues.
May 7, 2017
Do's and don'ts for the office manager: Get ready for summer
By
Dr. Roger P. Levin
For many practices, summer is the busiest time of the year. Take some time to review the patient schedule for the next three months. Check employees' vacation schedules to make sure you have adequate coverage. In his latest Practice Success tip, Dr. Roger P. Levin offers these and other tips for getting your practice ready for summer.
May 7, 2017
U.S. House passes bill to repeal and replace Obamacare
By
Theresa Pablos
The U.S. House of Representatives narrowly passed a bill to repeal and replace the Patient Protection and Affordable Care Act, also known as "Obamacare," on May 4. The bill gives states more control over the essential services they cover, including pediatric dental care.
May 3, 2017
Dentistry and diagnostic coding
By
Mark Jurkovich, DDS, MBA
Did you know that five U.S. states already require the use of some diagnostic codes for Medicaid dental claims? As Dr. Mark Jurkovich writes, many procedures performed in a dental office require these codes, and understanding them can help your patients and your practice.
May 3, 2017
Do's and don'ts for team building: Make it about something bigger
By
Dr. Roger P. Levin
Most people want to believe their job is more than just a paycheck. Fortunately, this is a little easier to do in dentistry than in other professions. After all, dentistry improves people's quality of life. As the practice owner, you need to appeal to that sense of higher calling in your team by emphasizing the power of dentistry to change people's lives, according to Dr.&Roger P. Levin.
April 30, 2017
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