When people aren't on the same page in the workplace, it's obvious. When a dentist and his or her dental assistant aren't on the same page, it's an issue that can't be hidden from patients or other team members.
Curtis Marshall of Dental Intelligence has seen this problem in many practices. He believes that getting back on the same page when it comes to discussing treatment with patients and working together to move the business forward should be a New Year's resolution for every dentist and dental assistant.
Marshall joined me for a recent episode of the Dental Assistant Nation podcast series, powered by IgniteDA. In an open and honest conversation, Marshall shares some of his best advice on ensuring everyone is on the same page when it comes to what is best for the patient and business. At just over 15 minutes, the podcast is an easy listen as you gear up for the holidays and 2021 planning.
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