Office Management: Page 241

Dos and don'ts for practice management: Choosing the right technology
By Dr. Roger P. Levin
New technology in dentistry is good ... as long as it is the right technology. It must provide a significant return on investment to be deemed a worthwhile expense.
September 16, 2012
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Texas dentist's wife, office manager added to indictment
By DrBicuspid.com staff writers
The wife and office manager of an Amarillo, TX, orthodontist who has been indicted on federal charges of Medicaid fraud have also been indicted for their alleged participation in the scheme, according to an article in the Amarillo Globe-News.
September 12, 2012
Carestream debuts WinOMS v8.5 at AAOMS meeting
By DrBicuspid.com staff writers
Carestream Dental is introducing its CS WinOMS v8.5 practice management software at the American Association of Oral and Maxillofacial Surgeons (AAOMS) annual meeting this week in San Diego.
September 12, 2012
Dos and don'ts for practice management: A positive attitude gets positive results
By Dr. Roger P. Levin
When you use scripting for staff training, you are also educating and motivating team members. They will gain confidence and project enthusiasm, contributing significantly to the office environment and reinforcing treatment recommendations when the opportunity presents.
September 9, 2012
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Will dentistry go the way of Kodak?
By William T. Brown, DDS
A decade ago, dentistry centered around the solo practitioner who provided individualized treatment in a personalized setting. Now the profession is morphing into corporate practices and solo/group practices focused primarily on the bottom line. Can this trend be stopped?
September 6, 2012
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Dental Diaries: Patient loyalty?
By Dr. Sheri Doniger
In today's economy, are patient longevity and loyalty a thing of the past? Dr. Sheri Doniger recently had two patients of record leave her practice because of dental benefits.
September 5, 2012
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Texas broadens Medicaid dental fraud probe
By Donna Domino
As part of its ongoing probe into the state Medicaid dental system, the Texas Office of Inspector General is investigating the company that processes authorization forms submitted by dentists for dental Medicaid procedures, including orthodontic treatment.
September 4, 2012
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Texas adds Xerox to dental Medicaid probe
By DrBicuspid.com staff writers
Xerox and one of its subsidiaries that contracted with the state of Texas to process dental claims are being investigated by authorities as part of the state's Medicaid overbilling probe, according to news reports.
September 3, 2012
Dos and don'ts for case acceptance: Keep all team members on the same page
By Dr. Roger P. Levin
Every practice has its own philosophy, guidelines, and range of services. Role-playing with scripts familiarizes all team members with the specifics that make the practice unique. Staff members also learn how to answer a patient's questions, confident that they are reflecting the practice's position accurately.
September 2, 2012
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Dos and don'ts for practice production: Building patient trust through teamwork
By Dr. Roger P. Levin
Each staff member should be ready at all times to foster a sense of trust during every interaction with patients. Whether in scripted or less formal situations, the underlying message should be, "You can trust the doctor and our entire team to have your best interests at heart."
August 26, 2012
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FTC bars Brain-Pad from making mouthguard claims
By DrBicuspid.com staff writers
In a settlement reached with the U.S. Federal Trade Commission (FTC), Brain-Pad and its president, Joseph Manzo, have been barred from making unsupported claims that the company's mouthguards reduce the risk of concussions from lower jaw impacts, reduce the risk of concussions generally, or have been clinically proven to do either.
August 20, 2012
Dos and don'ts for team management
By Dr. Roger P. Levin
The primary purpose of scripting is to ensure that staff members operate practice management systems with the greatest possible efficiency. Scripts also serve as built-in training aids -- easy-to-follow, step-by-step guides for virtually every type of patient interaction.
August 19, 2012
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