Patient Communication: Page 118

No criminal investigation into Dalhousie Univ. dental student posts
By DrBicuspid.com staff writers
Halifax police in Nova Scotia announced it will not pursue a criminal investigation regarding Facebook posts by a group of dentistry students at Dalhousie University.
January 15, 2015
MacPractice releases DDS 5.1
By DrBicuspid.com staff writers
Software development firm MacPractice has released the latest version of its MacPractice DDS Mac OS dental software, version 5.1.
January 15, 2015
Sheri's Solutions: Cellphone serenade
By Dr. Sheri Doniger
In her latest Sheri's Solutions, Dr. Sheri Doniger looks for solutions, or at least a change, from her patients' cellphones ringing and buzzing during an appointment. While this has become all too common, interruptions can be startling at times and may disrupt a procedure.
January 13, 2015
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Scion Dental launches benefit management software
By DrBicuspid.com staff writers
Dental administration company Scion Dental has launched its Enterprise System benefit management software.
January 12, 2015
Dalhousie Univ. suspends 13 dental students over Facebook group
By DrBicuspid.com staff writers
Dalhousie University has temporarily suspended 13 fourth-year dental students from clinical activities after they posted violent sexual comments about female classmates in a Facebook group.
January 5, 2015
Dos and don'ts for customer service: See your practice as patients do
By Dr. Roger P. Levin
The more focused you are on dentistry, the more difficult it is for you to see yourself, your team, and your practice from the patients' point of view. Yet their impressions are critically important to your success, so you need to look objectively at what they experience when they come in for an appointment, according to Dr. Roger P. Levin.
December 28, 2014
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Dos and don'ts for patient communication: Help inexperienced patients understand oral health
By Dr. Roger P. Levin
It's easy for dental professionals to forget that some patients may have very low dental literacy, such as those who rarely see or have never seen a dentist. They may also be apprehensive about what's about to happen in the treatment chair. Make the effort to inform and reassure them, even though doing so calls for a little more time and effort, according to Dr. Roger P. Levin.
December 14, 2014
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Sheri's Solutions: MacGyver tape
By Dr. Sheri Doniger
In her latest Sheri's Solutions, Dr. Sheri Doniger recalls a recent patient visit in which she was able to build a connection by explaining what common dental terms mean. If patients hear "plumber's tape" for instance, they are likely to wonder what kind of product you are using.
December 7, 2014
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Dos and don'ts for building patient relationships
By Dr. Roger P. Levin
In the new dental economy, it's almost as important to document personal information about patients as it is to record clinical details, according to Dr. Roger P. Levin. Collecting and using such information will help you build lasting relationships -- ones that will stand up to challenges from new competition and preserve your patient base for long-term growth.
December 7, 2014
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MacPractice previews new software at GNYDM 2014
By DrBicuspid.com staff writers
MacPractice previewed MacPractice DDS 5.1 at the recent Greater New York Dental Meeting (GNYDM).
December 4, 2014
Dos and don'ts for customer service: Surprise patients with a follow-up call
By Dr. Roger P. Levin
Like most other small businesses, dental practices are searching for ways to differentiate themselves from the competition. One proven technique is the treatment follow-up call, according to Dr. Roger P. Levin. It makes a strong impression yet requires little time or effort.
November 30, 2014
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Sheri's Solutions: Recipe chat
By Dr. Sheri Doniger
As Dr. Sheri Doniger relates in her latest Sheri's Solutions, the conversation that goes on between dentist, staff, and patient doesn't have to be related to sports or news. Sometimes, especially around the holidays, talking about recipes and cooking is the way to build your relationships.
November 25, 2014
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