Patient Communication: Page 82

Lighthouse 360 adds last-minute cancellation feature
By DrBicuspid.com staff writers
Web.com Group has updated its Lighthouse 360 patient communication software with a new, free feature that automatically detects and fills last-minute dental appointment cancellations.
July 11, 2017
New product: Skygen debuts credentialing service
By DrBicuspid.com staff writers
Skygen USA has debuted an online tool for dentists and dental payors to reduce time on filling out credentialing forms.
July 11, 2017
New store lets dentists sell skincare products through website
By DrBicuspid.com staff writers
A company has created a portal for dentists, oral surgeons, and physicians to encourage their patients to purchase skincare products through the practitioner's own website.
July 9, 2017
Sheri's Solutions: The Facebook dental search
By Dr. Sheri Doniger
You've probably received emails similar to the one Dr. Sheri Doniger received recently: "I'm so sorry, but I have to cancel my appointment. I spoke with the insurance company, and it would be much more affordable for me to go in-network." Dr. Doniger relates how her practice handles these situations and how the dental benefit situation has not changed.
July 6, 2017
2016 08 09 11 38 33 962 Doniger Sheri 2015 400
3 questions to help make success part of your plan
By Sally McKenzie
You can dream of success, or you can plan for it. Practice management consultant Sally McKenzie asks, which sounds better to you? If it's the latter, she offers three questions that can help you make your practice into more of a success, but it takes some action on your part.
June 25, 2017
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
U.S. appeals court upholds decision for AAID over Texas board
By DrBicuspid.com staff writers
A U.S. appeals court has affirmed a lower court's decision in favor of the American Academy of Implant Dentistry (AAID) that the Texas State Board of Dental Examiners' rule on dental specialist advertising is unconstitutional.
June 20, 2017
8 steps to consider before offering patient payment plans
By Corban Tenney
Having your staff try to wrangle payment from a patient can be a drain on everyone. But what if you offered your patients some alternatives to paying their balance at time of service? Corban Tenney of BillingTree looks at eight steps you should consider to make the payment plan process as easy, and secure, for everyone as possible.
June 19, 2017
2017 01 11 18 12 12 869 Dollar Sign 400
Do's and don'ts for hygiene growth: Contact overdue patients
By Dr. Roger P. Levin
Too many practices lose patients because the office fails to reach out to them after missing an appointment. If you wait for patients to call you, you'll be waiting a long time. Instead, make it a priority to reschedule patients who missed an appointment. The sooner you can get them back on the schedule, the more likely they will remain a patient.
June 18, 2017
2016 11 18 14 42 01 206 Practice Success2 400
How to stand out among your competition
By Jay Geier
If you bought a fancy new piece of equipment for your practice, how would you describe it to your patients? Would you call it by its technical name and leave it at that? Or would you emphasize all of its cool features and benefits to them? Scheduling Institute President Jay Geier votes for the latter and also recommends applying the same approach to market yourself and your practice.
June 7, 2017
2016 08 02 13 43 19 561 Geier Jay 400
How to improve care for stigmatized patients
By Lori Roniger
Patients with a history of addiction and mental illness sometimes experience being stigmatized by dental practitioners and staff, which can include being labeled, stereotyped, and discriminated against. A new study explored this issue and offered suggestions for improving dental care for this population.
June 6, 2017
2016 10 27 16 52 51 163 Male Dentist Female Patient 400
Do's and don'ts for scripting: The power of positive communication
By Dr. Roger P. Levin
Going to the dentist will never make anybody's top 10 list of fun activities. Yet, there's much you can do to put callers, visitors, and patients in the right frame of mind about your practice, according to Dr. Roger P. Levin. Using the right words and saying them in the right way can turn a potentially negative interaction into a positive experience.
May 28, 2017
2016 11 18 14 42 01 206 Practice Success2 400
Patterson Dental updates Eaglesoft software
By DrBicuspid.com staff writers
Patterson Dental has updated its Eaglesoft clinical and practice management software.
May 22, 2017
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