Dr. Roger P. Levin

Patient Communication
Do's and don'ts for customer service: Turn complaints into quality improvements
No matter how hard you and your team try, you will sometimes disappoint patients. Complaints may be unfair, but your reaction must nevertheless be controlled. Think of any criticism as a clue to how you can improve the quality of service you provide, and try not to take it personally, advises Dr. Roger P. Levin.
May 17, 2015
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Patient Communication
Dos and don'ts for case presentation: Present ideal treatment
Many dentists have learned to perform comprehensive exams and create equally comprehensive treatment plans for new patients. However, such thoroughness is often absent in relationships with existing patients. You should present ideal treatment to every patient, according Dr. Roger P. Levin.
May 10, 2015
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Marketing
Dos and dont's for marketing: Watch for market opportunities
Dentistry has been in a state of flux for several years now. Unfortunately, some dentists react negatively to change, rather than accepting and adapting to it. As a practice owner, you can lead your practice successfully through uncertain times by scrutinizing new scenarios as they emerge for business growth opportunities, according to Dr. Roger P. Levin.
May 3, 2015
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Office Management
Dos and don'ts for collections: Control collections
If your practice doesn't collect 99% of fees owed, any gains in production will be compromised. The key to meeting this target is a step-by-step collections system that keeps patient accounts up-to-date, according to Dr. Roger P. Levin.
April 26, 2015
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Marketing
What dentists can learn from top CEOs about strategic planning
In his book, What Dentists Can Learn from Top CEOs, Dr. Roger P. Levin describes a wide range of effective techniques used by corporate leaders and explains how these approaches can be applied successfully in dental practices. This is an excerpt from the chapter entitled "CEOs Make Strategic Plans."
April 22, 2015
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Marketing
Dos and don'ts for social media: Join the online conversation
Studies have shown that 75% of consumers rely on social media to make purchasing decisions, and 57% of all U.S. adults use Facebook, with 64% of users visiting the site daily. Similarly popular, Twitter accounts for 82% of all social media leads for small businesses. If you decide to use social media, commit to doing it well, Dr. Roger P. Levin notes in his latest Practice Success tip.
April 19, 2015
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Office Management
Dos and don'ts for scripting: Subtle scripting for superior service
What you say to patients, and how you say it, has a huge impact on customer service and your ability to influence and educate. Detailed scripting can help you and your team interact with patients in powerful ways, according to Dr. Roger P. Levin.
April 12, 2015
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Office Management
Dos and don'ts for patient referrals: Tracking and thanking
In today's economy, consumers often conduct thorough research, ask their friends and families for recommendations, and consult social media before choosing a dentist. Be sure to track sources of referrals and remember to thank the referrers, Dr. Roger P. Levin advises in his latest Practice Success tip.
April 5, 2015
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Patient Communication
Dos and don'ts for the front desk: Shift to cellphone communication
Most dental practices rely heavily on landline phone systems. Consumers, however, are cutting that cord in their lives. Considering how important it is to contact patients in a timely way, making the shift to cellphone communication with them is imperative, according to Dr. Roger P. Levin.
March 29, 2015
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Office Management
Dos and don'ts for time management: Schedule patients more accurately
If your practice has trouble staying on schedule, your scheduling guidelines probably need to be updated. You and your team may have inaccurate impressions of how long it really takes to treat patients. The solution is to rely on facts, not guesswork or old habits, according to Dr. Roger P. Levin.
March 22, 2015
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Patient Communication
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