Dr. Roger P. Levin[email protected]Office ManagementDos and don'ts for customer service: Upgrade your amenitiesIn some dental practices, little thought has been given to the question of what amenities to make available to patients in the reception area. Other practices may have paid attention to this issue. Either way, they're falling short on customer service. By welcoming patients to your office with thoughtful little extras, you can strengthen their loyalty to the practice tremendously, according to Dr. Roger P. Levin.November 23, 2014Office ManagementDos and don'ts for practice leadership: Be your practice's CEO -- chief energy officerIt takes a considerable amount of energy to get through a normal day in a dental practice, and the demand is even greater on more stressful, chaotic days. As the practice leader, you need to ensure that your team's energy level remains high, and you can make that happen by using special staff-energizing techniques, Dr. Roger P. Levin notes in his latest Practice Success tip.November 16, 2014Dental HygieneDos and don'ts for the hygiene department: It's not just 'cleaning'Patients who believe that all a hygienist does is clean their teeth are much more likely to cut back on or completely eliminate hygiene visits. You can't expect patients to come in twice a year for mere "cleaning," especially if they're on tight personal budgets. Give them good reasons, and they will come, according to Dr. Roger P. Levin.November 9, 2014Patient CommunicationDos and don'ts for relationship buildingFor dental practices, touch points with patients have always come easily. There are numerous opportunities for building durable practice-patient relationships. These can serve as a natural defense against patient migration if dentists learn to open up personally to patients in the course of providing professional care, according to Dr. Roger P. Levin.November 2, 2014HomeWhat dentists can learn from CEOs about setting and hitting targetsIn the latest excerpt from his book, What Dentists Can Learn From Top CEOs, Dr. Roger P. Levin draws the distinction between targets and goals, and explains how to set -- and hit -- your targets for your practice.October 29, 2014Team ManagementDos and don'ts for leadership: Grow yourself to grow your practiceAlmost no one is born an excellent leader. Leadership comprises of skills that can be learned and improved upon just like a language or other area of study. As the CEO of the practice, dentists should strive to constantly better themselves, according to Dr. Roger P. Levin. Ultimately, becoming a stronger leader will help doctors get the most out of their careers.October 26, 2014Patient CommunicationDos and don'ts for the new patient experience: First impressions lastThe average new patient contributes a production level of approximately three times that of a current patient. That's why it's so important to make an excellent first impression, according to Dr. Roger P. Levin. The patient sees that yours is a caring practice dedicated to providing excellent dentistry -- and the patient in turn will become dedicated to the practice.October 19, 2014HomeDos and don'ts for working with sales repsMany doctors view sales representatives as distractions in an otherwise productive day. However, sales reps can provide useful information to dental practices. No one else in the industry possesses such leading-edge knowledge of the latest advances that can improve the experience of dentists, staff, and patients, according to Dr. Roger P. Levin.October 12, 2014WhiteningDos and don'ts for elective dentistry: Present cosmetic services effectivelyPatients want to look their best even in a down economy. After all, weddings and other life events continue to occur, and it's even more important for people to have confidence in their smiles during job interviews. Moreover, elective dentistry can help boost production with the patients you already have, Dr. Roger P. Levin advises.October 5, 2014HomeDos and don'ts for practice leadership: Know when to rely on outside expertsSome of the most important decisions practice owners must make are in areas they know little about. Take advantage of outside experts' knowledge and experience when faced with major decisions in areas such as real estate, law, and financial planning, Dr. Roger P. Levin advises. You and your practice will benefit enormously.September 28, 2014Previous PagePage 69 of 97Next PageTop StoriesPatient CommunicationThe U.S. may be suffocating with dental fearDental fear may be prevalent in the U.S., according to a study published in the Journal of the American Dental Association. And from all signs, patients' anxiety is growing.PediatricsToo much screen time, too few Zzs may hurt kids' gumsPatient CommunicationShhhh! Patients can hear youDental HygieneDental hygienists in the U.S. aren’t happySleep DentistryMouthguards may not protect against tooth wear very well