Dr. Roger P. Levin[email protected]MarketingDos and don'ts for internal marketing: Ask patients for testimonialsYour most enthusiastic patients may tell everyone they know what a great dentist you are, but there's a limit to how many people will get this message. By collecting written testimonials from happy patients and including them in your print materials and on your website, you'll be able to spread the good word, according to Dr. Roger P. Levin.January 18, 2015Practice TrendsDos and don'ts for customer service: Be a good neighborBy its nature, a dental practice connects with and depends on the good will and support of its neighbors. So it's good business -- and the right thing to do -- to participate actively in your practice's neighborhood. Engage in community affairs in such a way that everyone thinks of you as a skilled and caring dentist but also a good neighbor, according to Dr. Roger P. Levin.January 11, 2015Team ManagementDos and don'ts for practice leadership: Become a decisive leaderAs practice owner and team leader, you need to make numerous decisions about management issues. To make this role easier, Dr. Roger P. Levin recommends separating decisions into those that will have little long-term effect on practice success and those that will have a significant impact. By spending less time on the former and more on the latter, you'll be a better leader -- and make better decisions.January 4, 2015Patient CommunicationDos and don'ts for customer service: See your practice as patients doThe more focused you are on dentistry, the more difficult it is for you to see yourself, your team, and your practice from the patients' point of view. Yet their impressions are critically important to your success, so you need to look objectively at what they experience when they come in for an appointment, according to Dr. Roger P. Levin.December 28, 2014Office ManagementDos and don'ts for increasing per-patient productionSince the dental economy became more challenging, most dentists have been looking for ways to increase production. There's one approach that can yield excellent results. Measure and begin tracking production per patient, then implement strategies to raise that number, according to Dr. Roger P. Levin.December 21, 2014Practice TrendsWhat dentists can learn from CEOs about creating sustainabilityIn the latest excerpt from his book What Dentists Can Learn From Top CEOs, Dr. Roger P. Levin explains why dentists should think about long-term sustainability for the success of their practice. He offers examples of how creating sustainability can work to a practice's advantage.December 17, 2014Patient CommunicationDos and don'ts for patient communication: Help inexperienced patients understand oral healthIt's easy for dental professionals to forget that some patients may have very low dental literacy, such as those who rarely see or have never seen a dentist. They may also be apprehensive about what's about to happen in the treatment chair. Make the effort to inform and reassure them, even though doing so calls for a little more time and effort, according to Dr. Roger P. Levin.December 14, 2014Patient CommunicationDos and don'ts for building patient relationshipsIn the new dental economy, it's almost as important to document personal information about patients as it is to record clinical details, according to Dr. Roger P. Levin. Collecting and using such information will help you build lasting relationships -- ones that will stand up to challenges from new competition and preserve your patient base for long-term growth.December 7, 2014Patient CommunicationDos and don'ts for customer service: Surprise patients with a follow-up callLike most other small businesses, dental practices are searching for ways to differentiate themselves from the competition. One proven technique is the treatment follow-up call, according to Dr. Roger P. Levin. It makes a strong impression yet requires little time or effort.November 30, 2014MarketingWhat dentists can learn from CEOs about building value in their businessIn the latest excerpt from his book, What Dentists Can Learn From Top CEOs, Dr. Roger P. Levin examines the ways you can build value in your practice. He lists 12 indicators of your practice's value, many of which you may not be thinking about.November 25, 2014Previous PagePage 68 of 97Next PageTop StoriesPatient CommunicationThe U.S. may be suffocating with dental fearDental fear may be prevalent in the U.S., according to a study published in the Journal of the American Dental Association. And from all signs, patients' anxiety is growing.PediatricsToo much screen time, too few Zzs may hurt kids' gumsPatient CommunicationShhhh! Patients can hear youDental HygieneDental hygienists in the U.S. aren’t happySponsor ContentJoin Us