Mark Williamson[email protected]Dental PracticeHold on: How your on-hold message affects your practiceYou've probably talked with your team about not putting patients on hold when they call your office, but sometimes it is necessary to do so. But rather than considering this lost time to reach your patients, you can use hold time to your practice's advantage to boost profitability and customer service, according to Mark Williamson, CEO of an audio branding agency.December 4, 2017Page 1 of 1Top StoriesLegal IssuesU.S. charges reveal massive dental practice embezzlementAn Illinois woman faces federal charges stemming from a staggering theft from her former employer.Regulatory UpdatesHow buprenorphine law changes may affect dentistryScope of PracticeADHA adopts policies affecting scope of practice, licensure, moreLegal IssuesFake dental assistant accused of disfiguring woman arrested againSponsor ContentEscape the PPO Trap: Take Back Control of Your Practice