Mark Williamson[email protected]Dental PracticeHold on: How your on-hold message affects your practiceYou've probably talked with your team about not putting patients on hold when they call your office, but sometimes it is necessary to do so. But rather than considering this lost time to reach your patients, you can use hold time to your practice's advantage to boost profitability and customer service, according to Mark Williamson, CEO of an audio branding agency.December 4, 2017Page 1 of 1Top StoriesDental PracticeThe most frequent dental mistake in the U.S. may surprise youA study in the Journal of the American Dental Association ranks the most frequently occurring dental errors in a large U.S. healthcare system.Hygiene ToolsThis toothbrush may clean teeth betterPodcastsPodcast: AI and dental journalism -- what comes next?Office ManagementHow to ensure the schedule doesn't kill your practiceLegal IssuesDentist sentenced for murdering his mother