Mark Williamson[email protected]Dental PracticeHold on: How your on-hold message affects your practiceYou've probably talked with your team about not putting patients on hold when they call your office, but sometimes it is necessary to do so. But rather than considering this lost time to reach your patients, you can use hold time to your practice's advantage to boost profitability and customer service, according to Mark Williamson, CEO of an audio branding agency.December 4, 2017Page 1 of 1Top StoriesDental EducationDental students may not be ready for emergenciesDental students report being moderately prepared -- at best -- to handle medical emergencies, highlighting gaps in training, according to a study.Team ManagementRetaining your dental team: Why training and incentives matterTMJ/TMDBiofeedback may help treat TMDsPodcastsPodcast: How is burnout impacting dental practice transitions?AntibioticsOral mucositis may be tied to antibiotic-related infection