Mark Williamson[email protected]Dental PracticeHold on: How your on-hold message affects your practiceYou've probably talked with your team about not putting patients on hold when they call your office, but sometimes it is necessary to do so. But rather than considering this lost time to reach your patients, you can use hold time to your practice's advantage to boost profitability and customer service, according to Mark Williamson, CEO of an audio branding agency.December 4, 2017Page 1 of 1Top StoriesLegal IssuesDentist surrenders license over ‘chaotic’ dental procedureAn Iowa dentist who mistakenly extracted a patient's tooth without painkillers has surrendered his license.PeriodonticsNutritional supplements may positively affect periodontal therapyImaging & CAD/CAMEven mummies had periodontitis and heart diseasePatient CommunicationHow to reactivate inactive dental patientsLegal IssuesCelebrity dentist killed by police