Mark Williamson[email protected]Dental PracticeHold on: How your on-hold message affects your practiceYou've probably talked with your team about not putting patients on hold when they call your office, but sometimes it is necessary to do so. But rather than considering this lost time to reach your patients, you can use hold time to your practice's advantage to boost profitability and customer service, according to Mark Williamson, CEO of an audio branding agency.December 4, 2017Page 1 of 1Top StoriesLegal IssuesParents seek criminal probe after toddler dies following dental procedureThe parents of a 2-year-old who died after a dental procedure are calling for a criminal investigation into their son's death.Oral BacteriaResearchers fight bad breath with a donor bacteria transplantMarketingDon't spend another dollar on dental marketing until these things are in placeLegal IssuesBoard imposes $5,000 fine on Iowa dentistSponsor ContentPrecise finishing control