Thought Leaders in Dentistry

Do's and don'ts for customer service
November 23, 2020 -- One of the best ways to compete effectively as a dental practice -- even in a crisis -- is to treat patients with the highest level of customer service and respect. When people feel that you're going out of your way to create an outstanding experience, they develop a stronger loyalty to the practice that results in referrals, case acceptance, and positive reviews.  Discuss
Why emotional intelligence is key to your success
November 20, 2020 -- Kelly Tanner, PhD, RDH, believes that, in many ways, we miss how crucial emotional intelligence is in the workplace and individually. Emotional intelligence is the ability to adapt and adjust to other people, allowing us to manage ourselves and relationships effectively. In this article, she explains why it is so vital in today's society.  Discuss
How to avoid conflict during uncertain times
November 19, 2020 -- We, as a society, are in a time of turmoil: Most dental practices are adapting reasonably well, but the high levels of stress, chaos, and breakdowns are still occurring, with long-lasting effects, according to Dr. Roger P. Levin. In this article, he shares why overcommunicating, extra compassion, sincere empathy, and resiliency are the new buzzwords of success.  Discuss
How to flip your perspective on feedback
November 18, 2020 -- As a dental coach and a basketball coach, consultant Lynne Leggett has seen the difference between giving feedback to team members on a daily basis versus an irregular basis. What if we gave feedback in the dental practice the same way it is given on a basketball court? She explains what that means and how it could benefit your team.  Discuss
Do's and don'ts for handling stress
November 16, 2020 -- Dentistry is a rewarding profession, but there are days when it can be quite stressful, especially now. If you aren't careful, it will simply wear you down. How you deal with the stress can make or break your practice, writes Dr. Roger P. Levin.  Discuss
How dental professionals can capitalize on side businesses
November 13, 2020 -- Whether it's a team member who has seen his or her hours cut or a dentist who is pursuing a passion outside of dentistry, Chris Panebianco is seeing more dental professionals examine the financial opportunities a side business can bring. He offers some money-themed thoughts on the subject as people continue to plan for what the new year might bring.  Discuss
Looking for the opportunities that are disguised as work
November 13, 2020 -- Spurred by the memories of past Veterans Days and the dentistry he and his team have donated to veterans, Dr. David Rice, clinical editor for, discusses how giving back to the community has brought his team closer together and even boosted the bottom line of his business.  Discuss
Thoughts on honoring the veterans in your patient base
November 11, 2020 -- As people in the U.S. mark Veterans Day, we ask dental practices what they know about the veterans who are part of their patient base. Is your dental practice doing enough to recognize them -- both as veterans and as your loyal customers?  Discuss
Do's and don'ts for creating a culture of education
November 9, 2020 -- Creating a culture of ongoing education and information dissemination will build better teams -- and better teams build better practices. The challenge for practice leaders is that they're so busy with patient treatment that they often lack time for teaching, writes Dr. Roger P. Levin.  Discuss
What to say when a patient asks, 'Can I just be billed?'
November 5, 2020 -- It's never a comfortable conversation when a patient asks about billing options. So how can the situation be eliminated altogether, taking stress off the entire team? Ashley Bond believes it's about setting up the right payment expectations for patients before the practice ever collects a penny from them.  Discuss