Dos and don'ts for accounts receivable

2014 02 13 13 44 50 61 Practice Success200x200

The difference one day makes

2009 06 04 09 39 24 473 Disp Do

Contact the patient when the bill is one day past due. Set up a system that flags a patient's account when payment becomes overdue by one day. Give a staff member responsibility for contacting patients by phone -- calling their cellphone numbers if possible -- to politely but firmly remind them that they owe the practice money.

2009 06 04 09 39 35 525 Disp Dont

Don't delay ... but don't apply pressure. Script the one-day call so the patient perceives it as a helpful reminder. The mere fact that the practice calls within one day sends a clear message that you are on top of receivables -- and that yours is one bill that should always be paid on time.

Page 1 of 348
Next Page