Williams on coding for scaling and root planing; Levin on testimonials; McKenzie on no-shows

Dear DrBicuspid Member,

Insurance expert Dr. Doyle Williams is back to help you with your coding dilemmas. In this column, he writes about coding for patients who need limited scaling and root planing but who have otherwise healthy mouths.

Your most enthusiastic patients may tell everyone they know what a great dentist you are, but there's a limit to how many people will get this message. By collecting written testimonials from happy patients and including them in your print materials and on your website, you'll be able to spread the good word, according to Dr. Roger P. Levin.

It happens to every practice -- cancellations immediately before the appointment. Practice management consultant Sally McKenzie offers six tips, including proactive ones, for helping your practice handle last-minute cancellations and no-shows.

A team of nine Aspen Dental clinicians recently provided free dental care to almost 400 patients during a weeklong humanitarian mission to Haiti, a mission that for some of the volunteers turned out to be deeply personal. Read more here.

This week, we are sending out two Insider emails: Practice Management tomorrow and Anesthesia and Pain Management on Thursday. If you haven't already, please sign up to receive these newsletters.

I'd like to thank Features Editor Donna Domino for filling in for me last week while I was in organizational meetings.

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