Delta Dental Insurance has received a five-star rating by the Willis Quality Index (WQI), a benchmarking tool of insurer and reinsurer performance.
Developed by the Willis Group, a global risk advisor/insurance and reinsurance broker, the WQI looks at several criteria, including underwriting, network access and/or cost containment, new business process, and service.
The rating was based on the feedback of more than 300 Willis associates in the U.S. Participants answer up to 25 questions, and the results are compiled and assigned from one to five stars based on relative performance.
Of the 15 U.S.-based dental carriers ranked in the rating survey, Delta Dental scored the highest in every category, according to the company.