In this episode of The DrBicuspid.com Podcast, Kevin Henry and Dr. Roger P. Levin discuss practical strategies for delivering five-star customer service in dental practices.
They emphasize the importance of curiosity, building personal relationships with patients, effective communication techniques, and maintaining a positive attitude. Levin shares actionable insights on how to turn negative experiences into positive ones and the critical role of staff in creating a customer service culture. The conversation highlights the significance of understanding patients' needs and the impact of new patients on practice revenue.
Learn more about Dr. Levin at https://levingroup.com/
Podcast takeaways
- Five-star customer service is inexpensive but not easy to implement.
- Curiosity is essential for successful relationships with patients.
- Building personal relationships with patients enhances their experience.
- Effective communication can significantly improve patient interactions.
- Turning negatives into positives can enhance customer satisfaction.
- Staff training is crucial for delivering excellent customer service.
- A positive attitude is key to successful patient interactions.
- Understanding patients' needs leads to better service and loyalty.
- New patients can significantly increase practice revenue.
- Practicing customer service techniques leads to better outcomes.
