In an era where behaviors often lean toward “What are you going to do for me?” let’s talk about what it would look like to be more service-minded.
The dental office is more than just a place for fillings, check-ups and cleanings — it’s a high-functioning organization where cooperation, respect, and professionalism are vital.
Whether you’re a dentist, hygienist, assistant, or front-office staff member, your ability to be a great co-worker directly impacts the quality of care your patients receive, and it sets the tone for the overall health of the practice.
So, what does it take to be a great co-worker in dentistry? Here are the core traits that make a difference.
Clear and respectful communication
Dental offices rely on precise, often time-sensitive communication. Whether you’re discussing treatment plans, confirming appointments, or passing instruments during procedures, clear communication keeps everything running smoothly. Equally important is the tone: respectful, professional, and supportive interactions build trust and minimize tension.
Team-oriented attitude
Because dentistry is a “service industry,” it’s important to understand that this means we aren’t self-serving. Being part of a dental team means putting the needs of the group -- and the patient -- ahead of our individual desires.
That might mean jumping in to help sterilize instruments, assisting a colleague who’s behind schedule, or lending a hand with a difficult patient. The best co-workers ask, “How can I help?” and are willing to flex when needed. It also means that we are consistently watching to see what needs to be done, sometimes without being asked.
Reliability and accountability
Dependability is crucial. Showing up on time, following through on responsibilities, and owning mistakes without deflecting blame shows maturity and respect for your peers. Dental work is precise. When each person exhibits reliability, the team functions with greater confidence, efficiency, and fewer errors.
Empathy and emotional intelligence
Dental environments can be stressful -- for patients and staff alike. A great co-worker knows how to read the room, offer encouragement, and support teammates during tough moments.
A kind word or a small gesture of help can make a big difference in morale. Humility goes a long way. If a co-worker admits to a mistake, resist the temptation to make comments like “I would never” or “Why didn’t you?” A more positive approach might be, “How can I help you be more successful”?
Continual learning and sharing knowledge
Dentistry is an evolving field. Sharing insights, helping onboard new team members, and staying updated with techniques or technology make you a valuable resource to your colleagues. A team that learns together grows stronger together.
Respect for boundaries and roles
Each person in the dental office has a defined scope of practice. Respecting those roles, while also being collaborative, prevents conflict and maintains professional integrity.
It also means not overstepping or undermining others, even when offering feedback or suggestions. “It’s not my job” is not a great response when trying to create and maintain a collaborative environment.
A positive attitude
Enthusiasm is contagious. Coming to work with a positive attitude uplifts the whole team. While no one expects perfection every day, excellence is a good goal. Consistently bringing your best to the practice sets a tone others will likely follow.
In conclusion
Being a great co-worker in the dental profession goes beyond technical skills. It’s about mindset, collaboration, and a shared commitment to excellence. When each team member contributes to a respectful, reliable, and empathetic work culture, both patients and professionals thrive.
Monica Satake, MHE, is a speaker, consultant, and teacher. She is a Dental Assisting National Board-certified expanded functions dental assistant for 33 years and maintains the certified in dental infection prevention and control designation.
The comments and observations expressed herein do not necessarily reflect the opinions of DrBicuspid.com, nor should they be construed as an endorsement or admonishment of any particular idea, vendor, or organization.
