Office Management: Page 145

Delta Dental of Ky. CEO resigns

By DrBicuspid.com staff writers

The dentist who served as CEO of Delta Dental of Kentucky since 1995 has resigned.

April 2, 2017

Do's and don'ts for customer service: Good isn't good enough

By Dr. Roger P. Levin

Most practices provide good customer service, but that's no longer good enough. To stand out in a crowded field, you have to deliver great customer service, according to Dr. Roger P. Levin. Every interaction must be viewed as an opportunity to WOW patients.

April 2, 2017

Health policy debate needs to protect children's benefits

By Deborah Vishnevsky

These past few weeks have been a roller-coaster ride for anyone following the health policy debates in Congress, writes Deborah Vishnevsky of the Children's Dental Health Project. In this Second Opinion, she recaps recent events and makes a case for continuing oral healthcare benefits for children.

March 30, 2017

$6.4M misspent by La. Medicaid dental program

By DrBicuspid.com staff writers

An audit of the Louisiana Medicaid Dental Program found that $6.4 million in payments made by the program from July 2012 through June 2016 violated the program's rules.

March 29, 2017

Both sides claim victory in latest ClearCorrect vs. Align ruling

By DrBicuspid.com staff writers

Both sides claimed victory when the latest rulings in an ongoing patent infringement case between ClearCorrect and Align Technology were handed down by the U.S. Patent and Trademark Office (USPTO) and the USPTO's Patent Trial and Appeal Board on March 24.

March 28, 2017

5 steps to help transform your practice

By Jay Geier

Jay Geier and his team are embarking on a health challenge. After 90 days, everyone will find out who had the commitment and discipline to make the necessary changes to adopt a healthy lifestyle. The same approach can apply to your practice: Are you willing to take these five steps to help it thrive?

March 28, 2017

NEA partners with software company for claim attachment upgrade

By DrBicuspid.com staff writers

NEA and software company Renaissance Electronic Services (RES) are partnering to bring NEA's secure claim attachment function to RES' Remote Lite software.

March 27, 2017

Henry Schein adds payment solution to Dentrix Enterprise

By DrBicuspid.com staff writers

Henry Schein has announced an agreement with Axia Technologies to make an integrated payment solution available to Dentrix Enterprise customers.

March 27, 2017

New product: AssureCare launches treatment authorization module

By DrBicuspid.com staff writers

Healthcare technology company AssureCare has launched a new dental module for its MedCompass care management platform.

March 26, 2017

Do's and don'ts for the front desk team: Keep cool under fire

By Dr. Roger P. Levin

There will be times when you have to interact with unhappy patients. They may be upset because they had to wait, their bill is wrong, or the practice doesn't accept their insurance. In the face of adversity, you must respond in a calm, reassuring manner, advises Dr. Roger P. Levin in his latest Practice Success tip.

March 26, 2017

Obamacare stays: Republicans pull healthcare bill

By Theresa Pablos

The American Health Care Act was pulled minutes before the U.S. House of Representatives was set to vote on its future on March 24. If passed, the bill would have eliminated the requirement for insurance companies to provide 10 essential benefits, including pediatric dental coverage.

March 23, 2017

Is there a silver lining for Medicaid dentistry under Trump?

By Andrew Oreffice

With efforts underway to repeal and replace the Patient Protection and Affordable Care Act alongside proposed changes to Medicaid funding, many in the dental industry are in a state of flux. As Andrew Oreffice, a senior vice president at Benevis Practice Services writes, dental leaders are bracing for potentially sweeping changes to the Medicaid program, but maybe there is hope for positive change.

March 21, 2017

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