Office Management: Page 146

10 tips for communicating with your customers
By Lisa Knowles, DDS
All practices want their patients to come back and also tell all of their friends about the practice, writes Lisa Knowles, DDS. But the kind of customer service that brings your patients back doesn't just happen. In her latest column, she offers 10 tips to help improve your practice's relationships with your patients.
March 20, 2017
2016 08 05 13 04 56 163 Knowles Lisa 400
Do's and don'ts for the office manager: Be inclusive
By Dr. Roger P. Levin
As the office manager, you need to build a cohesive team. You can't let petty rivalries and grievances split staff members into factions. You have to set the example by not playing favorites and going out of your way to include everyone in practice activities, writes Dr. Roger P. Levin.
March 19, 2017
2016 11 18 14 42 01 206 Practice Success2 400
Week in Review: Young dentists and DSOs; claims and coding; and Latino oral health
By Tony Edwards
March 16, 2017
Conn. woman pleads guilty to healthcare fraud
By Tony Edwards
A Connecticut woman has pleaded guilty to one count of wire fraud related to her use of the identity of a retired dentist to submit fraudulent bills to insurance companies, according to the U.S. Attorney's Office for the District of Connecticut.
March 15, 2017
Regular coding changes add pain in dental practice
By Lindy Benton
Claims and coding are of the utmost importance to practices, writes Lindy Benton of Vyne. Money powers every business, fuels growth, and affects our ability to serve prospective clients, whether they be patients or software customers. One thing is true for businesses large and small -- without a well-managed revenue cycle -- success, although possible, will be fleeting at best.
March 13, 2017
2016 12 23 12 36 51 253 Benton Lindy 400
7 tips on what to do when it's time to fire an employee
By Sally McKenzie
Coming to the decision to fire an employee is never easy, but, unfortunately, keeping an employee who is underperforming or has a toxic attitude will do nothing but damage your practice, writes practice management consultant Sally McKenzie. She offers seven tips to help handle these difficult situations.
March 8, 2017
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Delta Dental, CDA agree to settle reimbursement lawsuit
By Tony Edwards
Delta Dental of California could pay more than $34 million to certain California dentists in a proposed settlement to three years of litigation between the insurer and the California Dental Association (CDA) over a proposed reimbursement cut.
March 7, 2017
2016 09 01 13 52 16 412 Gavel 400
Healthcare IT firm purchases dental network
By DrBicuspid.com staff writers
Healthcare information technology company Zelis Healthcare has purchased Mavarest Dental Network.
March 2, 2017
TDIC completes acquisition of 3 insurance firms
By DrBicuspid.com staff writers
The Dentists Insurance Company (TDIC) has completed its acquisition of three new dental benefits and insurance companies.
February 28, 2017
What can solve your practice's cash-flow problem?
By Jay Geier
If your practice needs new equipment or new furniture, those are problems that can be solved with money. But what if your practice's issue is increasing the cash flow? Jay Geier, president of the Scheduling Institute, writes that the answer to the cash-flow problem is new patients.
February 28, 2017
2016 08 02 13 43 19 561 Geier Jay 400
Do's and don'ts for team leadership: Master this surprising leadership technique
By Dr. Roger P. Levin
Everyone enjoys a pleasant surprise. This goes for members of your practice team as well. So to create a positive impression on them, motivate them, or make them want to please you with their job performance, surprise them! Say, do, or give something unexpected and you, too, may be surprised -- at how effective this simple leadership technique can be, according to Dr. Roger P. Levin.
February 26, 2017
2016 11 18 14 42 01 206 Practice Success2 400
New product: Smartwatch app for Dentrix debuts at Chicago Midwinter
By DrBicuspid.com staff writers
CHICAGO - Henry Schein and health technology company Simplifeye have debuted a new smartphone application for the Dentrix practice management platform at the 2017 Chicago Dental Society Midwinter Meeting.
February 23, 2017
2017 02 27 12 11 49 58 Dentrix Simplifeye Edited 200
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