Office Management: Page 160

Dos and don'ts for customer service: Time to upgrade your amenities?
By Dr. Roger P. Levin
With a good scheduling system and a commitment to not keep patients waiting, your patients will spend little time in your reception area. However, it should still be a welcoming, comfortable, interesting, and impressive space. The amenities you provide reaffirm patients' decision to rely on your practice and can even make them look forward to coming in, according to Dr. Roger P. Levin.
May 8, 2016
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Dropping claims and attachments to paper: What you need to know
By Lindy Benton
As a practice leader who understands the importance of process automation and data security, you've taken the necessary steps to implement a secure electronic claims and attachment process. But, as Vyne CEO and President Lindy Benton writes, can you be sure the claims documentation you're submitting is making its way to the health plan or payor in a likewise secure fashion?
May 3, 2016
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Dos and don'ts for communication: Learn to listen better
By Dr. Roger P. Levin
Many dentists have learned how important it is to say the right things to team members and patients. Yet the flip side of effective interpersonal communication -- the art of listening -- hasn't received the same attention. By learning to listen better, dentists can serve patients better and lead their teams more skillfully, according to Dr. Roger P. Levin.
May 1, 2016
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Delta Dental creates consumer cost comparison tool
By DrBicuspid.com staff writers
Delta Dental has launched the Care Cost Estimator tool, which allows consumers to compare prices for dental care.
April 28, 2016
Second Opinion: Georgians need more than new campaign
By Suzanne Newkirk, RDH
In this Second Opinion, Suzanne Newkirk, RDH, advocates for better oral healthcare for all Georgians. She points out the difficulties many rural and poor Georgians face in trying to access oral healthcare and urges the Georgia Dental Association to work to increase access to care.
April 24, 2016
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5 steps for breaking through self-imposed limitations
By Jay Geier
Seemingly insurmountable barriers can be overcome, if you have a process for breaking through those barriers, writes Scheduling Institute President Jay Geier. He lists steps and actions you can take to help break through yours.
April 19, 2016
2015 05 12 15 59 09 147 Geier Jay 200
Second Opinion: ADA supports competition, except in dentistry
By Dr. Steven Krauss
In this Second Opinion, Dr. Steven Krauss asks an important question about healthcare insurance, competition, and the ADA's approach to both. Dr. Krauss wonders why competition is important in one area and not in others.
April 18, 2016
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ADA approves new CDT code for caries detection
By DrBicuspid.com staff writers
The ADA Code Maintenance Committee has approved a Code on Dental Procedures and Nomenclatur (CDT) code for caries detection.
April 12, 2016
Delta Dental donates $2M for Seattle dental clinic
By DrBicuspid.com staff writers
Delta Dental of Washington has donated $2 million for a new dental clinic to serve low-income and uninsured patients in Seattle.
April 11, 2016
Ill. university to run satellite clinics to boost dental care
By DrBicuspid.com staff writers
The Southern Illinois University School of Medicine in Edwardsville, IL, announced plans to run satellite clinics in two cities to provide affordable dental care.
April 11, 2016
Dos and don'ts for team leadership: If it isn't production, delegate it
By Dr. Roger P. Levin
One of dentists' major shortcomings as team leaders is their tendency to micromanage. You generate revenue when you're chairside, not when you're hovering over team members or taking administrative matters into your own hands. To grow, you need to focus on dentistry -- and delegate the rest, according to Dr. Roger P. Levin.
April 10, 2016
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5 tips to grow practice profits
By Sally McKenzie
As 2015 Dental Excellence Award winner Sally McKenzie writes, you probably didn't become a dentist because you wanted to be a small-business owner. But, you need to embrace your role as a CEO to serve your patients, so she offers five practical tips to grow your practice's profits.
April 10, 2016
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