Office Management: Page 229

Texas adds Xerox to dental Medicaid probe
By DrBicuspid.com staff writers
Xerox and one of its subsidiaries that contracted with the state of Texas to process dental claims are being investigated by authorities as part of the state's Medicaid overbilling probe, according to news reports.
September 3, 2012
Dos and don'ts for case acceptance: Keep all team members on the same page
By Dr. Roger P. Levin
Every practice has its own philosophy, guidelines, and range of services. Role-playing with scripts familiarizes all team members with the specifics that make the practice unique. Staff members also learn how to answer a patient's questions, confident that they are reflecting the practice's position accurately.
September 2, 2012
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Dos and don'ts for practice production: Building patient trust through teamwork
By Dr. Roger P. Levin
Each staff member should be ready at all times to foster a sense of trust during every interaction with patients. Whether in scripted or less formal situations, the underlying message should be, "You can trust the doctor and our entire team to have your best interests at heart."
August 26, 2012
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FTC bars Brain-Pad from making mouthguard claims
By DrBicuspid.com staff writers
In a settlement reached with the U.S. Federal Trade Commission (FTC), Brain-Pad and its president, Joseph Manzo, have been barred from making unsupported claims that the company's mouthguards reduce the risk of concussions from lower jaw impacts, reduce the risk of concussions generally, or have been clinically proven to do either.
August 20, 2012
Dos and don'ts for team management
By Dr. Roger P. Levin
The primary purpose of scripting is to ensure that staff members operate practice management systems with the greatest possible efficiency. Scripts also serve as built-in training aids -- easy-to-follow, step-by-step guides for virtually every type of patient interaction.
August 19, 2012
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Texas orthodontist charged with $1.5M Medicaid fraud
By DrBicuspid.com staff writers
Michael David Goodwin, DDS, an orthodontist who practices in Amarillo, TX, and Crown Point, IN, has been indicted on 11 counts of healthcare fraud for allegedly defrauding the Texas Medicaid program of approximately $1.5 million.
August 15, 2012
Colgate asked to drop whitening toothpaste claims
By DrBicuspid.com staff writers
The National Advertising Division of the Council of Better Business Bureaus is recommending that Colgate-Palmolive discontinue certain marketing claims for its Optic White toothpaste, including "Same Whitening Ingredient as Strips."
August 13, 2012
Dos and don'ts for practice management: Assess your practice objectively
By DrBicuspid.com staff writers
Frequently, dentists find it hard to take a step back and "remove" themselves from the practice when they are so connected to it. At times, an outside expert opinion about practice performance and operations is crucial.
August 12, 2012
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U.K. health groups urge color-coded nutrition labels
By DrBicuspid.com staff writers
The British Dental Health Foundation is supporting an initiative to color-code the front labeling of food products to help consumers make healthier food choices.
August 7, 2012
ADA responds to midlevel provider report criticisms
By William R. Calnon, DDS
In response to criticism of the ADA's recently released studies on the economic viability of midlevel providers, ADA President Dr. William Calnon is calling on the dental community to move beyond its disagreement over workforce issues and work together to ensure optimal oral health for all.
August 6, 2012
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InfoStar expands SideKick patient education software
By DrBicuspid.com staff writers
InfoStar Productions, developer of the SideKick chairside patient education program, has released the SideKick MP multiplatform patient education program.
August 5, 2012
Dos and don'ts for cosmetic dentistry: Tell the world that you have cosmetic services
By Dr. Roger P. Levin
Cosmetic dentistry, whether in the form of simple whitening or more complicated procedures such as implants, is usually not covered by insurance. Only by transferring your enthusiasm for cosmetic dentistry to your team and your patients will you achieve significant growth in this area.
August 5, 2012
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