Patient Communication: Page 60

Do's and don'ts for building value: Create greater value
By Dr. Roger P. Levin
Patients want the best value every time they spend their money. They have been conditioned by retailers to seek deals based on either lower cost or higher value. In response to this new consumer psychology, provide greater value to patients by delivering a superior experience, advises Dr. Roger P. Levin in his latest Practice Success column.
September 8, 2019
2016 11 18 14 42 01 206 Practice Success2 400
Video from ADA 2019: Debi Carr on cybersecurity in dentistry
SAN FRANCISCO - What are you doing to protect your dental practice -- and your patients -- from cybersecurity threats? Are you complying with privacy laws such as the Health Insurance Portability and Accountability Act (HIPAA)? DrBicuspid.com caught up with cybersecurity and privacy expert Debi Carr at this week's ADA 2019 meeting.
September 5, 2019
2019 09 05 21 54 3030 Carr Debi 20190905235704
Want to improve patient retention? Focus on customer service
By Sally McKenzie
Excellent customer service is an important method of improving your practice's patient retention. Practice management consultant Sally McKenzie notes that improving your customer service doesn't have to cost a lot of money, but it does some investment of time and thought. She offers five ideas to help make your practice more welcoming to your patients.
September 4, 2019
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Do's and don'ts for making effective improvements
By Dr. Roger P. Levin
Dentistry continues to evolve, especially on the business side. To be successful in today's competitive environment, dentists will need to make improvements to their management and marketing systems, advises Dr. Roger P. Levin. Team members also will need to be receptive when asked to work differently than in the past.
September 2, 2019
2016 11 18 14 42 01 206 Practice Success2 400
400 dental practices hit by ransomware attack
By DrBicuspid.com staff writers
About 400 dental practices across the U.S. lost access to critical electronic files after a recent ransomware attack.
August 29, 2019
2019 08 30 17 57 4607 Data Network Breach 400
Solving 3 common issues with claim attachments
By Robert Patrick
Obtaining predetermination from a payor is crucial for a practice, but being told that a paper image didn't arrive or was unusable is a common frustration. Robert Patrick of Vyne outlines three common issues with claim attachments and how your practice can avoid them.
August 28, 2019
2019 08 28 19 56 6666 Patrick Robert 20190828191542
Carestream Dental updates CS SoftDent software
By DrBicuspid.com staff writers
Carestream Dental has updated its CS SoftDent practice management software program.
August 27, 2019
2019 06 19 15 07 3264 News Ball 400
AZ endodontist under review for online feud with patient
By DrBicuspid.com staff writers
The Arizona State Board of Dental Examiners is reviewing whether a Phoenix endodontist violated professional standards and a patient's privacy by responding to a negative Yelp review.
August 26, 2019
2019 08 27 17 01 2312 Social Media Text 400
Do's and don'ts for protecting your patients' privacy
By Dr. Roger P. Levin
Practices that fail to protect their patients' health information could end up facing severe penalties and fines, with far-reaching effects for years to come. Take a proactive approach and put proper protections in place to provide your patients with peace of mind and keep your practice in compliance, advises Dr. Roger P. Levin.
August 25, 2019
2016 11 18 14 42 01 206 Practice Success2 400
Email reminders may minimize daytime clenching, grinding
By Theresa Pablos
If you want patients to stop grinding their teeth, maybe you should email them. A new study found that patients who received regular email reminders significantly reduced their daytime nonfunctional tooth contact.
August 25, 2019
2016 09 27 16 12 55 970 Woman Pain2 400
5 customer service mistakes to avoid
By Dr. Roger P. Levin
You likely wouldn't return to a business that offers bad service, so why would your patients come back if they experienced bad service at your practice? Dr. Roger P. Levin writes that paying attention to your customer service is key He examines five customer service mistakes and how your practice can avoid them.
August 21, 2019
2019 02 13 19 22 5934 Levin Roger2 400 Thumb
Want to improve dental education? Make it a game
By Theresa Pablos
Adding game-like quizzes to dental school courses may improve learning outcomes. A recent study found dental students who took mobile quizzes during class had more motivation to learn and greater course satisfaction.
August 20, 2019
2019 08 20 22 32 7833 Mobile Game Thumb 400
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