Patient Communication: Page 67

4 ways to use patient complaints to grow your practice
By Sally McKenzie
If your practice is like most, you don't want to deal with complaints. Practice management consultant Sally McKenzie suggests that these complaints may help you identify areas where your practice needs improvement or can grow.
January 2, 2019
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Do's and don'ts for dealing with unhappy patients
By Dr. Roger P. Levin
When it comes to dealing with unhappy patients, you must be proactive. When you take the time to prepare for difficult patients, you'll increase your chances of coming up with solutions that will satisfy them while causing minimal disruption to the practice, advises Dr. Roger P. Levin in his latest Practice Success tip.
January 1, 2019
2016 11 18 14 42 01 206 Practice Success2 400
Why credit card security is important for dental practices
By Sandy Coffta
Does your practice accept credit or debit cards? If so, are you aware of the necessary security protocols to protect data? Sandy Coffta of Healthcare Administrative Partners shares some ideas to help your practice stay secure.
December 26, 2018
2018 12 17 23 17 2192 Coffta Sandy 400 Thumb
Congratulations to DrBicuspid.com's 2018 Dental Excellence Award winners
By Tony Edwards
DrBicuspid.com is pleased to announce the winners of the 2018 Dental Excellence Awards. Please join us in honoring the best new products in dentistry. Awards will be presented at the Chicago Dental Society's Midwinter Meeting in February.
December 19, 2018
2017 02 28 11 15 23 956 Dr Bicuspid Dental Excellence Award 400
Want to improve teens' oral hygiene? Text them
By Theresa Pablos
If you want your teenage patients to brush and floss regularly, you may want to text them. In a new study, teenage orthodontics patients who received daily text reminders showed remarkably improved oral hygiene within a few weeks.
December 18, 2018
2018 12 11 23 43 9973 Phone Iphone2 400
CareCredit now integrates with Dentrix
By DrBicuspid.com staff writers
Henry Schein and CareCredit have announced the integration of CareCredit's financing tool into the Dentrix and Easy Dental practice management software programs.
December 16, 2018
Do's and don'ts for collections: Make getting paid less painful
By Dr. Roger P. Levin
Just as with any business, one of the main reasons you run a dental practice is to make money. So it's illogical that you would wait long periods of time to collect payments or, even worse, not get paid at all. Collecting a debt can be uncomfortable, but avoidance isn't the answer, notes Dr. Roger P. Levin. Create an effective collections plan and stick to it.
December 16, 2018
2016 11 18 14 42 01 206 Practice Success2 400
Do's and don'ts for answering patient calls: Use the phone to your advantage
By Dr. Roger P. Levin
The telephone is your practice's main connection for bringing in new patients. Your front desk coordinator must always use answering the phone as an opportunity to welcome new callers enthusiastically, build value for the practice, gather information, and schedule an appointment, advises Dr. Roger P. Levin.
December 9, 2018
2016 11 18 14 42 01 206 Practice Success2 400
Tab32 updates patient communication software
By DrBicuspid.com staff writers
Software developer Tab32 has released an updated version of its HelloPatient patient communication and management software system.
December 5, 2018
4 tips to improve collections in your practice
By Sally McKenzie
Getting patients to pay on time can be quite a challenge for any practice. And beyond the stress and hassle in collections, the lack of cash flow can affect a practice's ability to expand. In her latest column, practice management consultant Sally McKenzie offers four practical tips to improve collections and your practice's finances.
December 5, 2018
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
Legal Cases: Disruptive patient and incomplete restorative work
By William S. Spiegel and Marc R. Leffler, DDS
In their latest Legal Cases column, William S. Spiegel and Dr. Marc Leffler present a case in which a patient became disruptive and had to be removed from the dental office by the police after incomplete restorative work. Read on to learn how the case was resolved and what you can do to help your practice.
December 4, 2018
2016 08 15 14 01 32 982 Law Books 400
3 ways to avoid stressing out in the office
By Jen Butler, MEd
Stress can manifest itself in many ways, writes practice management consultant Jen Butler. She analyzes some of these manifestations for dentists and hygienists and offers some possible solutions for finding ways to reduce everyone's stress levels.
November 29, 2018
2017 12 01 18 31 4930 Butler Jen 2017b 400
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