Patient Communication: Page 92

3 ways patient complaints benefit your practice
By Sally McKenzie
You strive to provide high-quality care to everyone, but sometimes a patient has a complaint. You can shrug off these complaints and watch patients leave your practice, or you can look at them as a way to build your practice and increase patient loyalty, writes practice management consultant Sally McKenzie.
September 12, 2016
2016 05 24 14 35 52 802 Mc Kenzie Sally 2016 400
CDA peer-review chair highlights process benefits
By Tony Edwards
Dr. Teresa Yang tries to help dentists and patients resolve issues in a timely and nonthreatening manner, focusing on evidence, in her role as chair of the California Dental Association (CDA) Council on Peer Review.
September 12, 2016
2016 09 12 13 35 19 12 Yang Teresa 200
New version of ScanWriter launches at CDA Presents 2016
By DrBicuspid.com staff writers
Document management solutions provider Personable has launched a Dentrix-connected version of its ScanWriter software at the CDA Presents 2016 conference in San Francisco.
September 8, 2016
Dentistry is getting it wrong
By Dr. Alvin Danenberg
We've seen numerous treatment and technological advances in oral healthcare, according to periodontist Dr. Alvin Danenberg. While he celebrates these advances and their impact on oral health, what he'd like to see is an emphasis on teaching patients the real causes of tooth decay and gum disease. As he writes, eliminate the cause of a disease and you eliminate the disease.
September 6, 2016
2016 08 22 14 15 50 215 Danenberg Alvin 175
Dos and don'ts for building patient relationships: Getting to know patients is golden
By Dr. Roger P. Levin
The better your relationships with patients, the more likely they are to stay with your practice, come in for appointments regularly, and trust your advice. To establish and strengthen practice-patient relationships, you and your staff should use a technique known as the Golden 10 -- learning at least 10 personal facts about each patient, according to Dr. Roger P. Levin.
September 4, 2016
2016 08 12 10 54 04 370 Practice Success 400
Court: Ohio dentist's advertising lawsuit can proceed
By Donna Domino
An appellate court has ruled that a lawsuit filed by an Ohio dentist regarding advertising as a specialist can proceed. The suit focuses on an Ohio law that forbids dentists from advertising as specialists when they also perform general dentistry.
September 1, 2016
2016 09 01 13 52 16 412 Gavel 400
HIPAA compliance: Part 2 -- 3 things you can do today
By Jeff Broudy
HIPAA compliance is only getting more complicated, but there are practical steps you can take. In the second of a two-part series, Jeff Broudy, CEO of a HIPAA-compliance firm, offers three steps you can take today to help limit your HIPAA-compliance risks.
August 30, 2016
2016 08 23 10 18 13 222 Broudy Jeff 400
Dos and don'ts for patient management: Turn a no-show into a teachable moment
By Dr. Roger P. Levin
Few things upset dentists more than when patients fail to show up for their appointments. No-shows create gaps in your schedule that are impossible to fill, costing you production, revenue, and income. In his latest Practice Success tip, Dr. Roger P. Levin explains how you can turn a no-show into a teachable moment for patients.
August 28, 2016
2016 08 12 10 54 04 370 Practice Success 400
How to respond to 'But you said I should floss'
By Jen Butler, MEd
With the release of the Associated Press article on the lack of evidence of flossing's effectiveness, patients might be questioning the education you and your staff provide and, in some cases, the providers themselves. But, as stress management expert Jen Butler writes, you can manage conversations in which you educate patients in one direction when research sends them in the other.
August 24, 2016
2016 08 10 14 34 04 532 Butler Jen 400
Blind Spots: Are you protected from a data catastrophe?
By Jan Keller
You've heard the horror stories before: A backup system goes wrong, and a business loses most, if not all, of its customer data. But, as practice management consultant Jan Keller writes, what would happen if that were your practice? How confident are you that you can retrieve your patient data from yesterday, a week ago, or even a year ago should disaster strike?
August 23, 2016
2016 08 23 11 23 57 459 Keller Jan 400
HIPAA compliance: Part 1 -- 5 important requirements
By Jeff Broudy
Does your practice have an information technology managed service agreement? If so, does it cover your practice's HIPAA compliance? In the first of a two-part series, Jeff Broudy, CEO of a HIPAA-compliance firm, discusses five HIPAA requirements that are not often covered by your agreement.
August 23, 2016
2016 08 23 10 18 13 222 Broudy Jeff 400
3 tips to increase implant case acceptance
By Judd F. Boehme, DDS
Even the best implant procedure can be a difficult experience for patients if they aren't educated and prepared. Dr. Judd F. Boehme has been there and offers three tips that can help you create a better experience for your patients and increase your practice's implant acceptance rate.
August 18, 2016
2016 08 18 14 05 36 950 Implant 400
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