Week in Review: DSO customer service; EPA reinstates amalgam rule; and nerve injury legal case

Dear DrBicuspid Member,

Patients appear dissatisfied with the dental service/support organization (DSO) experience, according to the results from a new survey. Those who received services from DSOs ranked their customer experience far below that of other industries, including insurance and retail. Read more here.

The U.S. Environmental Protection Agency (EPA) lifted its hold on finalized standards to reduce the discharge of mercury and other metals in wastewater from dental practices into municipal sewage treatment plants on June 14. The rule will go into effect on July 14 with a compliance date for dental offices of July 14, 2020. Learn more here.

A patient returns to your office just days after you performed a mandibular block. You refer the patient to an oral surgeon, then don't hear from the patient again. Until three months later and you are being served. In their latest Legal Cases series, William S. Spiegel and Dr. Marc R. Leffler document how they handled this case for their client and what you can do to try to prevent it from happening. Read more here.

With dentin hypersensitivity being one of the most common complaints of patients, general dentists and periodontists are eager to find ways to ease patient discomfort. Recent research suggests that laser therapy is a promising option. Learn more here.

If you haven't already, check out our DrBicuspid-Snapshot, which can quickly help you determine your practice's approximate value. Find out how here.

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