Dr. Roger P. Levin[email protected]Patient CommunicationDos and dont's for scheduling: Be prepared for patient emergenciesWith the right systems in place, your practice can cope with patient emergencies more effectively. The key tools involved are the schedule and the phone, and the logical emergency manager for the practice is, therefore, the front desk coordinator.January 12, 2014Dental EducationDos and dont's for team leadership: Discover the power of delegatingMany dentists tend to "do it all" or micromanage staff members. Either way, potentially productive time is wasted, doctors work harder than necessary for what the practice earns, team morale suffers, and growth is curtailed. As the CEO and team leader, only you have the power to change this pattern -- and doing so can have a tremendous impact on your enjoyment of dentistry and the success of your practice.January 5, 2014Dental EducationDos and don'ts for increasing production: Where the new patient experience beginsThe new patient experience, which is the process of bringing a new patient into the practice, plays a critical role in increasing production. It does not begin when patients first present to the office. It actually begins with the initial phone call.December 29, 2013Team ManagementDos and don'ts for leadership: Traits of the successful practice leaderGreat leaders are made, not born. Great practice leaders know that they are not perfect. However, they understand that following a few simple rules makes their task much easier.December 22, 2013Team ManagementDos and don'ts for leadership: Leading the practice to growthLeadership can be incredibly challenging for dentists due to the amount of time spent on patient care, yet it is only the doctor who can lead the practice to the highest levels of achievement. Without effective leadership, practices will continue to struggle.December 15, 2013Dental EducationDos and don'ts for increasing production: Master the science of internal marketingIn today's economy, acquiring new patients isn't the easiest task. In fact, it can seem impossible if you're not leveraging internal marketing. Only a well-designed series of in-office marketing strategies targeting your current patients can attract more patients.December 8, 2013Dental EducationDos and don'ts for staff communications: Encourage staff feedbackMembers of your team are the experts in certain areas of practice operation. By taking advantage of their expertise, you will maximize the efficiency and growth of your practice. Though they may disagree with you or challenge your assumptions, team members should be encouraged to speak up, and their contributions should be acknowledged.December 1, 2013Dental EducationDos and don'ts for case acceptance: Be prepared to answer all patient questionsThere is a critical moment in case presentations when a patient begins asking questions. This is a sign that the patient has entered the decision-making stage. Answering these questions is your opportunity to win case acceptance.November 24, 2013Dental EducationDos and don'ts for team training: Schedule a training dayOne of the best ways to upgrade team skills is to hold a training day two to four times a year. Properly planned, with a detailed agenda and "fun" breaks for shared meals and group interaction, a training day will not only improve overall team performance but also heighten everyone's sense of belonging and purpose.November 17, 2013Dental EducationDos and don'ts for practice management: Changing practice systems for a changing practiceAs soon as a dental practice implements new management systems the countdown to system replacement begins. In fact, the more effective the systems are, the sooner they will need to be replaced. As a practice grows and conditions change, tweaking and adjustments can only go so far. Practice owners must learn to recognize when systems that once drove growth have begun to slow it down … and replace them.November 10, 2013Previous PagePage 74 of 97Next PageTop StoriesAntibioticsOral mucositis may be tied to antibiotic-related infectionA common antibiotic-associated infection may be linked to oral mucositis, according to a large study.CardiovascularGum disease may increase risk of CKM syndromeSmile DesignClinical tip: What you should know about using a barium guide in your dental practiceOffice ManagementThe dental office manager's guide to a burnout-free practicePatient CommunicationThe U.S. may be suffocating with dental fear